At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.
Job Description:
Investigates products suspected of not meeting specification, identifying trends of repeat product investigations, working with various departments including QA, QC, R&D, Purchasing, Manufacturing, raw material suppliers and manufacturers on investigations.
Job Responsibilities:
- Works closely with Global Complaint Lead to manage complaint reports and files.
- Coordinates with QA, QC, Legal, R&D and Product Support for SAER and AER investigations.
- Reviews customers and international complaint investigations and provide timely root cause as applicable in order to increase consumer satisfaction and safety.
- Reviews batch records, retains, testing data, manufacturing, maintenance and sanitation records as part of complaint investigations
- Ensures that product complaints and ÂERs are investigated in a timely fashion
- Provides summary of issues to Global Complaint Lead for decisions on investigations
- Ensures all documents associated with an investigation are included in the investigation file
- Reviews complaint and product return trends to generates weekly, monthly, quarterly, and annual reports on complaint investigation outcomes
- Identifies if other batches are implicated because of investigations and informs QA management
- Complies with all regulatory bodies, cGMP and other requirements and enforcing adherence to requirements.
Job Qualifications:
- 0-2 years in Quality Assurance experience required.
- BS degree in food science, microbiology, chemistry, biology or related field preferred.
- Knowledge of business analysis and computer tools: Microsoft Word, Excel, PowerPoint, etc.
- Must be able to demonstrate working understanding of 21 CFR 1 1 1; 1 17; 120 and FSMA.
- Must have excellent analytical skills.
- Communicate effectively with all levels of personnel, both internal and external (i.e., suppliers, tech. support, etc.) by possessing excellent interpersonal, verbal, and written skills in English, Bilingual English/Spanish preferred.
- Discretion and judgment are required.
- Outstanding organizational skills, excellent attention to detail and the ability to multi-task required.
- Must have the ability to work as a team, as well as to work independently
- Ability to work with others to facilitate completing work assignments.
- Must be able to work in a manufacturing environment and travel to contract manufacturing and warehouse locations as needed to complete investigations and inspections.
- Must be able to lift up to 50 lbs. Must be able to walk, stand or sit for 8 hours unaided. Must be able to demonstrate ability to detect mm level defects visually, take and give oral instructions in a manufacturing environment.
- Long periods of standing, bending, and repeated lifting (2-5 lbs.)
- Must be able to handle moderate noise level (<75db)
- Must be able to work in manufacturing environments (clean rooms and warehouse)
doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.
Skills Required
- 0-2 years in Quality Assurance experience
- BS degree in food science, microbiology, chemistry, biology or related field
- Knowledge of business analysis and computer tools (Microsoft Word, Excel, PowerPoint)
- Working understanding of 21 CFR 111, 117, 120 and FSMA
- Excellent analytical skills
- Excellent interpersonal, verbal, and written communication skills in English
- Bilingual English/Spanish
- Discretion and good judgment
- Outstanding organizational skills, attention to detail, and ability to multi-task
- Ability to work both independently and as part of a team
- Ability to work in a manufacturing environment and travel to contract manufacturing and warehouse locations as needed
- Ability to lift up to 50 lbs and perform long periods of standing, bending, and repeated lifting
- Ability to walk, stand or sit for 8 hours unaided
- Ability to detect millimeter-level visual defects
- Ability to take and give oral instructions in a manufacturing environment
- Ability to handle moderate noise levels (<75 dB) and work in clean rooms and warehouse settings
doTERRA International LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about doTERRA International LLC and has not been reviewed or approved by doTERRA International LLC.
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Healthcare Strength — Healthcare Strength: An onsite healthcare clinic provides low or no‑cost services for employees and eligible dependents, enhancing access to care. Core medical, dental, and vision coverage is also highlighted alongside the clinic.
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Leave & Time Off Breadth — Leave & Time Off Breadth: PTO is described as generous for full‑time staff, with sick leave also emphasized. This breadth of time off is positioned as a notable part of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Onsite amenities like a gym and a discounted café, plus monthly free products, discounts, and occasional swag, add meaningful non‑cash value. Campus conveniences and product perks are consistently emphasized.
doTERRA International LLC Insights
What We Do
Changing the world one drop, one person, one community at a time. doTERRA: meaning “gift of the Earth” As the verified leader in the Global Aromatherapy and Essential Oils market, doTERRA hires the most talented and knowledgeable individuals for our teams. From research scientists to designers, we are looking for people eager to make their mark on a rapidly expanding company with a culture of giving at its core. We recognize that our employees choose to invest part of their time with us, and we want them to feel like we are investing in them as well. With a strong family-centered culture and a state-of-the-art campus that includes a cafeteria, fitness center, employee health clinic, childcare facilities, and nature park, doTERRA makes the joy, growth, and development of each employee a top priority. Find your fit within doTERRA at the website link below.
