Shape the future of operational excellence by elevating our control environment. Bring your quality expertise to a collaborative team that values rigor, curiosity, and growth. Join us to make a measurable impact while advancing your career through clear pathways and broad exposure across the Consumer and Community Banking Controls.
As a Quality Specialist within Consumer and Community Banking Controls, you will primarily support the Directed Email Monitoring team. You will execute controls testing against established criteria, synthesize findings, and recommend corrective actions that strengthen the control environment. You bring subject matter expertise to draw inferences and identify root causes, partner with business units to clarify results and promote process improvements, and operate with an inclusive, professional, and collaborative mindset.
Job responsibilities
- Execute controls testing against defined criteria across assigned processes; accurately document test steps, evidence, and outcomes.
- Analyze results to identify root causes and risk implications; synthesize trends to inform corrective actions.
- Draft clear, complete findings with recommended corrective actions; maintain audit-ready documentation.
- Present concise verbal and written summaries to stakeholders; participate in feedback sessions to clarify testing results.
- Provide actionable feedback on process gaps and improvement opportunities; collaborate on new or modified test scripts as obligations evolve.
- Perform second-level reviews when required; handle rebuttals and escalations with objectivity and professionalism.
- Track remediation actions to closure and verify effectiveness of corrective actions; escalate risks when remediation is insufficient.
- Contribute to initiatives that result in process improvement or automation.
Required qualifications, capabilities, and skills
- Minimum three (3) years of relevant experience
- Bachelor’s degree in business, finance, or related field, or equivalent experience.
- Strong analytical skills; issue resolution and problem solving; attention to detail and accuracy.
- Excellent written and oral communication; ability to produce clear, audit-ready documentation and present to stakeholders.
- Organization and time management; ability to manage multiple reviews to SLA while maintaining quality.
- Risk and control management mindset; professional, self-motivated, with a strong sense of urgency.
- Collaboration and relationship building across operations, controls, and compliance partners.
Preferred qualifications, capabilities, and skills
- Experience in auditing or operational quality assurance oversight.
- Experience performing second-level reviews and managing escalations/disputes.
- Experience creating or modifying test scripts in response to changing obligations; exposure to continuous improvement initiatives.
- Presentation delivery to senior stakeholders; experience across multiple mortgage products and disciplines.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Minimum three years of relevant experience
- Bachelor's degree in business, finance, or a related field, or equivalent experience
- Strong analytical, issue-resolution, and problem-solving skills
- Strong attention to detail and accuracy
- Excellent written and oral communication skills
- Ability to produce clear, audit-ready documentation and present to stakeholders
- Organization and time-management skills; ability to manage multiple reviews to SLA while maintaining quality
- Risk and control management mindset; professionalism, self-motivation, and sense of urgency
- Collaboration and relationship-building skills across operations, controls, and compliance partners
- Experience in auditing or operational quality assurance oversight
- Experience performing second-level reviews and managing escalations or disputes
- Experience creating or modifying test scripts in response to changing obligations
- Exposure to continuous improvement initiatives
- Experience delivering presentations to senior stakeholders
- Experience across multiple mortgage products and disciplines
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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