Quality Assurance Senior Manager

Posted Yesterday
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20376, Washington Navy Yard, DC, USA
In-Office
148K-160K Annually
Senior level
Information Technology
The Role
Lead and own the Quality Management Plan and QA processes for Navy/DoD task orders. Review contractual deliverables, define and report KPIs/SLAs, drive CAPA and audit readiness, integrate Information Assurance requirements, liaise with Government stakeholders, and coach a QA culture focused on mission and compliance.
Summary Generated by Built In

Title: Quality Assurance Senior Manager

Clearance Type: None 


Responsibilities (including but not limited to):

Quality Governance & Compliance

  • Own the Quality Management Plan (QMP) aligned to contract requirements, NAVSEA policies, and internal standards.
  • Establish and manage QA processes for all task orders, including checklists, acceptance criteria, workflows, and version control.

Deliverable & Process Excellence

  • Lead reviews for all contractual deliverables (e.g., technical reports, program plans, schedules, metrics dashboards), ensuring accuracy, completeness, and timeliness.
  • Define, track, and report Key Performance Indicators (KPIs) and Service Level Agreements (SLAs); drive root-cause analysis and corrective/preventive actions (CAPA).
  • Coordinate readiness for audits/inspections and respond to Corrective Action Requests (CARs).

Information Assurance Integration

  • Partner with technical leads to ensure deliverables reflect current Navy/DoD IA policies, configuration baselines, and risk acceptance decisions.

Stakeholder Engagement

  • Serve as primary QA interface to Government stakeholders (COR/ACOR, Task Order CORs), Program Manager, and functional leads.
  • Facilitate QA reviews, readiness briefs, and continuous improvement sessions; maintain transparent communications on quality status and risks.

Team Leadership & Coaching

  • Promote a culture of accountability, precision, and customer mission focus.
Qualifications
  • At least 10 years of experience in Information Assurance providing IT systems support for Navy/DoD customers or directly for Navy/DoD.  
  • Must be able to complete certification sustainment related training/continuing education as required to maintain certification status in accordance with the contract statement of work.

Desired: 

  • DoD-approved Information Assurance baseline certification at Information Assurance Management (IAM) Level III in accordance with DoD Directive 8570.01-M (Information Assurance Workforce Improvement Program).

Skills Required

  • At least 10 years of experience in Information Assurance providing IT systems support for Navy/DoD customers or directly for Navy/DoD.
  • Ability to complete certification sustainment training/continuing education as required to maintain certification status in accordance with the contract.
  • Knowledge of Navy/DoD information assurance policies, configuration baselines, and risk acceptance decisions.
  • DoD-approved Information Assurance baseline certification at Information Assurance Management (IAM) Level III (DoD Directive 8570.01-M).
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The Company
HQ: Tampa, FL
88 Employees
Year Founded: 2010

What We Do

We are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services. Our Mission Combine technical expertise, innovative approaches, and operational experience to solve our customers’ most complex challenges. Our Vision A corporate family driven to lead globally with innovative vision, flawless execution, continuous adaptability and a profound appreciation for the missions we serve. Guiding Principles Satisfy the customer – “Exceed expectations” Set the Example – “Be out front” Be Responsive – “Timing is everything” Persevere – “Find a way” Please also visit PTP Talent Acquisition on LinkedIn www.linkedin.com/in/ptptalentacquisition

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