Wells Fargo is seeking a Quality Assurance Senior Manager to lead second-level quality assurance across the Auto Originations business. This is a high-impact leadership role with responsibility for setting Quality Assurance (QA) strategy, strengthening the control environment, and delivering trusted insights that influence senior-level decision-making.
In this role, you will sit at the intersection of Originations, Risk, Compliance, and Credit - shaping how quality is defined, measured, and sustained across the Auto lending lifecycle. You will lead and develop a team of QA managers and professionals while partnering closely with business leaders and key stakeholders to drive consistent, compliant, and customer-focused outcomes.
In this role, you will:
- Lead the end-to-end QA strategy for Auto Originations, establishing clear standards for accuracy, consistency, and control across the lending lifecycle.
- Oversee second-level QA reviews across application intake, underwriting, stipulation review, funding, and dealer processes, ensuring independent and credible quality assessments.
- Identify performance, risk, and control gaps using data-driven insights, and partner with operational leaders to drive sustainable corrective actions.
- Translate QA results into clear, business-focused narratives, delivering concise, trusted insights to senior leadership and key stakeholders.
- Partner cross-functionally with Operations, Credit, Risk, Compliance, Legal, and Technology to strengthen process rigor while improving customer and dealer experience.
- Inspire, develop, and lead a team of QA managers and professionals, fostering a positive culture of accountability, continuous improvement, and high performance.
- Prepare QA functions for success in audits, regulatory exams, and internal reviews, by ensuring strong documentation, and transparency.
- Maintain ownership and creation of key controlsthat are focused on mitigating risks across Origination teams.
Required Qualifications:
- 7+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
Desired Qualifications:
- Proven experience leading QA programs in a large-scale, highly regulated financial services environment.
- Strong analytical and problem-solving skills, with the ability to turn complex QA findings into clear actions.
- Deep understanding of Auto Originations processes and end-to-end operational workflows.
- Ability to communicate complex risk and quality themes with clarity, confidence, and executive presence.
- Knowledge of Auto lending regulatory requirements, including Reg B, FCRA, and UDAAP.
- Experience leveraging QA platforms, workflow management tools, and performance scorecards to scale insights.
- Working knowledge of Excel, SQL, Tableau, or Power BI to support QA analysis and reporting.
- Experience using Jira or Azure DevOps to track issues, remediation efforts, and process enhancements.
- Demonstrated ability to lead through change, ambiguity, or transformation.
Job Expectations:
- Willingness to work on-site at one of the stated locations on the job opening.
- This position offers a hybrid work schedule.
- Relocation assistance is not available for this position.
- This position is not eligible for Visa sponsorship.
Posting Locations:
- Irving, TX - 4101 Las Colinas Blvd.
- Chandler, AZ - 2800 S. Price Rd
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day 1 with medical, dental, and vision, and includes mental health, prescription drugs, and preventive care often covered at 100% in-network. Well-being resources such as 24-hour clinical support and an Employee Assistance Program add to the breadth.
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Parental & Family Support — Paid parental leave provides up to 16 weeks for a primary caregiver (4 weeks for non-primary) alongside fertility benefits and up to a $35,000 lifetime reimbursement for adoption, surrogacy, and donor expenses. Backup child and adult care further supports family needs.
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Retirement Support — Retirement benefits feature a 401(k) with company matching contributions up to 6% of eligible pay. An employee stock purchase plan adds another avenue for long-term savings.
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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