Quality Assurance Representative

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Complete and review all sales and finance documents with all new and upgrading owners.
• Provide pre- and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures.
• Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits.
• Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager (where applicable), and conduct appropriate training with staff, or work with the site dedicated trainer.
• Active participant in sales and site management meetings.
• Any other duties as assigned by the Director Business Retention and Discovery and or, Quality Assurance Manager (where applicable).

KEY POSITION COMPETENCIES AND CRITERIA:

• Must meet all requirements under the Financial Services Reform Act and the National Consumer Credit Protection Act.
• Result Driven.
• Ability to build trust.
• Have an executive disposition.
• Have business acumen.
• Is very detailed orientated.
• Be innovative.
• Knowledge and understanding of our product.
• Excellent verbal and written communication skills.
• High level of reading and comprehension skills.
• Strong values of customer service and integrity.
• Positive and enthusiastic attitude.
• Ability to work in an active, busy work environment.
• Ability to handle stressful situations professionally.
• Ability to work both independently and contribute as a team player.
• Sound problem solving and negotiating skills.
• Computer literate.
• Previous experience in a Dealership Business Manager and or Quality Assurance and or Financial Services and or Banking / Lending role.
• Effectiveness of the role will be measured against average number of days to transmit, the results from mystery shopping campaigns and achievements against the consolidated YTD site retention targets.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.