Company Overview:
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
Job Description
As a Quality Assurance (QA) Representative for both Inside and Outside sales teams, your primary role is to uphold and improve operational and sales standards. Your responsibilities include monitoring calls in Natterbox and Salesforce, reviewing Salesforce activities, and supporting sales representatives and merchant interactions.
How you'll make an impact:
- Inside Sales Call Quality Monitoring:
- Monitor inside sales calls, ensuring adherence to quality standards.
- Evaluate and provide feedback through scoring and coaching forms.
- Compliance and Operational Oversight:
- Use Performline for website compliance monitoring.
- Address social media escalations from Marketing or Compliance teams.
- Data Integrity and Documentation:
- Audit Salesforce data integrity and conduct audits.
- Monitor Workday document completion and eLearning module fulfillment.
- Sales Support and Account Management:
- Assist in converting leads to accounts and managing Snap House assigned doors.
- Ensure accurate assignment and updates to Salesforce CRM accounts.
- Coaching and Feedback:
- Provide behavioral coaching and track violations.
What you'll need to succeed:
- 2+ years of experience in sales operations, quality assurance, call center operations, or related fields.
- Strong analytical and communication skills.
- Proficiency in CRM systems (e.g. Salesforce) and related tools.
- Ability to work independently and collaboratively in a dynamic environment.
- Able to work independently and organized.
- Self-starter and able to work with minimal follow-up.
What would make you stand out:
- Preferred experience in managing staff in call monitoring/quality assurance.
Why Join Us:
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice
Skills Required
- 2+ years of experience in sales operations, quality assurance, call center operations, or a related field
- Strong analytical skills
- Strong communication skills
- Proficiency in CRM systems such as Salesforce and related tools
- Ability to work independently and collaboratively in a dynamic environment
- Ability to stay organized and work independently
- Self-starter able to work with minimal follow-up
- Experience managing staff in call monitoring or quality assurance
Snap Finance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Snap Finance and has not been reviewed or approved by Snap Finance.
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Healthcare Strength — Health coverage and protection programs include medical, dental, vision, and company‑paid life, AD&D, and short‑ and long‑term disability, with mental‑health support highlighted in some locations. Benefits materials also emphasize additional wellness resources and private insurance options in certain geographies.
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Leave & Time Off Breadth — Time off is described as generous and flexible, with options like flexible PTO, paid holidays, and location‑specific extras such as an added birthday day and holiday purchase schemes. Enhanced paid parental, adoption, and shared parental leave for eligible employees further expands time‑off support.
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Retirement Support — Retirement programs include a 401(k) with company match and a pension scheme with employer contributions in the UK. These offerings signal structured long‑term savings support across regions.
Snap Finance Insights
What We Do
Snap Finance is a rapidly growing digital-finance company that specializes in providing consumer financing and rent-to-own purchase options. This company is technology driven; the IT platform is the backbone for running our operations and is critical to driving cost efficiency. With over 10 years of experience in the financial industry, Snap provides merchandise financing to brick and mortar as well as e-commerce merchants. The Snap lease-purchase agreement is an innovative financial product which gives the 40% of consumers with poor credit an alternative to payday loans and other high-risk financial products to acquire needed or desired merchandise. Snap Finance secured the largest bank revolving credit facility ever for a private consumer lease-to-own company. The credit facility from BMO Harris Bank will enable Snap Finance to service more than $1 billion in lease-to-own finance agreements.
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