Quality Assurance Representative - Cocoa Beach

Capital Vacations | Cocoa Beach, Florida

Capital Vacations is redefining the vacation ownership experience. As one of the fastest-growing companies in the hospitality industry, we provide our members with access to more than 90 Club destinations and thousands of additional vacation options worldwide. Our success is built on exceptional people, outstanding service, and a commitment to delivering unforgettable vacation experiences.

We're seeking a detail-oriented Quality Assurance Representative to join our Cocoa Beach team. This is an excellent opportunity for an experienced timeshare professional who is passionate about protecting the integrity of the sales process while ensuring every new owner leaves confident and excited about their purchase.

• Competitive compensation with bonus opportunities

• Comprehensive benefits package

• Paid time off and paid holidays

• 401(k) with company match

• Growth and advancement opportunities

• Travel perks and employee discounts

• Join a company experiencing tremendous growth

The Quality Assurance Representative serves as the final step in the sales process, ensuring every transaction is completed accurately, ethically, and in compliance with company standards. You'll review contracts with new owners, verify purchase details, answer questions, and help create a positive ownership experience while protecting both the customer and the company.

• Conduct professional contract closings with new owners.

• Verify the accuracy and completeness of purchase documents.

• Review contracts to ensure compliance with company policies and regulatory requirements.

• Educate owners on their purchase and answer questions regarding ownership.

• Help reduce contract cancellations by reinforcing the value of ownership while maintaining the highest ethical standards.

• Prepare and organize contract files for funding and document management.

• Download, label, and maintain required QA recordings and documentation within established timelines.

• Identify potential misrepresentation concerns and communicate findings to Sales Management.

• Assist with cancellation retention efforts while following all company procedures.

• Maintain accurate records and complete administrative responsibilities in a timely manner.

• Partner with Sales Leadership to ensure the integrity of the sales process.

• Previous Quality Assurance or Sales experience within the Vacation Ownership/Timeshare industry preferred.

• Notary Public (or ability to obtain and maintain Notary credentials).

• High school diploma or GED required.

• Strong attention to detail and organizational skills.

• Excellent customer service and communication abilities.

• Comfortable working independently in a fast-paced sales environment.

• Strong computer and typing skills.

• Ability to multitask while maintaining accuracy.

• Flexible schedule, including weekends and holidays.

We're looking for someone who is:

• Professional and confident

• Highly detail-oriented

• Ethical and compliance-focused

• Customer-service driven

• Organized and dependable

• Comfortable handling difficult conversations

• Experienced in reviewing contracts and documentation

This position is also an excellent fit for professionals with backgrounds in:

• Vacation Ownership Quality Assurance

• Contract Processing

• Loan Processing

• Title or Escrow Services

• Closing Coordination

• Banking or Financial Services

• Timeshare Sales

Successful Quality Assurance Representatives consistently:

• Maintain a low cancellation rate while protecting the integrity of Capital Vacations ownership.

• Meet monthly closing performance standards.

• Ensure all recordings and documentation are completed accurately and on time.

• Maintain compliance with company policies and industry regulations.

• Deliver an exceptional owner experience during every closing.

If you're ready to join a growing organization that values integrity, customer experience, and career growth, we'd love to hear from you. Apply today and become part of the Capital Vacations team in beautiful Cocoa Beach.