Quality Assurance Quality Control Manager

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Dallas, TX, USA
In-Office
Other • Professional Services
Building the Digital Infrastructure of Tomorrow | Veteran Development & Recruiting
The Role
About Overwatch Mission Critical 
Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor for the mission-critical infrastructure industry.
Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job. It's purpose. 

As a leading service provider of enterprise class services aimed at providing 100% uptime and availability of customer data, applications, and equipment. The team managed data center services are built around its world-class facilities, multi-homed Internet access hub, and multi-terabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power, and network transport services.
QA/QC Manager is responsible for development, implementation and management of Quality Assurance and Quality Control program at our Red Oak Campus Coordination with engineering teams, construction team, site operation along with suppliers/manufacturers to ensure compliance and resolve quality problems.

Responsibilities 
  • Implement the QA/QC management system at site and monitor the implementation of the approved site QA/QC Plan.
  • Participate and/or conduct regular meetings with project team (internal and external) to ensure QA/QC objectives are met.
  • Participate in weekly OAC, site logistics and Cx meetings.
  • Coordinate with project team and customers representative on all quality matters.
  • Develop and/or review all delivery plans, rigging plans, lift plans and inspections.
  • Participate in the site internal and external site audits.
  • Distribute relevant QA/QC documentation to site contractors/subcontractors
  • Delegate tasks to project team members according to their individual skill sets, experience and abilities to ensure efficient completion of the project.
  • Document and report progress to project team and stakeholders.
  • Oversee all project submittals, shop drawings, Sequence of Operations (SOO) and develop Standard Operating Procedures (SOP). 
  • Coordinate delivery and logistics of all owners furnished equipment.
  • Responsible for quality assurance/control documentation for all owner furnished and contractor furnished equipment.
  • Coordination with commissioning team through L5 Cx.
  • Ensure the approved site safety plan is adhered to.
  • Perform other miscellaneous related duties as assigned.
  • Coordinate and manage staff training on project related infrastructure equipment

Qualifications
  • Technical background in datacenter engineering/construction.
  • 5+ years of experience working in Data Center facilities.
  • Ability to interpret contract documents, owner project requirements, drawings, specifications, system schematics, sequence of operations, MEP scopes of work and project schedule.
  • Experience developing and overseeing methods of procedure (MOP) and other project procedures.
  • Experience reading and comprehending project design drawings, sequence of operations, operating procedures and related technical documents/schematics.
  • Understanding NETA guidelines and standards.
  • Knowledge and skills in a wide variety of project management systems both web based and local applications.
  • Deep knowledge of MEP systems and construction processes across all trades, means and methods, and materials, their characteristics, installation procedures and tolerances.
  • Experience with Building Management Systems, including Environmental controls and Electrical Power Management Systems.
  • Experience with access controls and CCTV systems.
  • Performance of the required duties will require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders, and negotiate work areas under construction.
  • Robust performance management and ensuring tasks are completed timely and efficiently.
  • Excellent time management, ability to juggle multiple tasks and deadlines.
  • Exceptional communication skills, effectively interact with team members, clients, and stakeholders.
  • Experience using scheduling tools such as Microsoft Project or Primavera P6, DCMA 14, or similar scheduling assessment tools.
  • Understanding of project management principles and best practices.
  • Effective communication and interpersonal skills, including the ability to communicate complex analytical concepts to non-technical stakeholders.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Growth Mindset

Driver’s License Requirement:
For roles that require on-site presence or travel between work locations as an essential function of the position, candidates must possess and maintain a valid driver’s license appropriate for the role and be eligible to operate a motor vehicle in accordance with applicable laws.

Communication Skills:
Demonstrated ability to communicate effectively in a professional work environment, including preparing written reports and documentation, conveying information clearly to team members, clients, and stakeholders, and responding appropriately to verbal and written communications related to job duties.

Physical Requirements and Work Environment
This position operates primarily in an active data center construction environment, encompassing both indoor and outdoor work settings. The role requires the physical ability to perform essential job functions safely and effectively in a dynamic environment that includes ongoing construction activity and evolving site conditions.

The work environment includes areas and temporary structures owned, leased, or controlled by third parties over which Overwatch may have limited or no control. Because the project remains under construction, certain areas of the site — including access routes, staging zones, and temporary structures — may not yet be fully ADA-compliant until construction is complete or those third-party areas are finalized.

 Physical Requirements:
  • Must be able to walk, stand, stoop, twist, bend, and climb stairs or ladders for extended periods while navigating uneven, unpaved, or obstructed terrain.
  • Must be able to lift, carry, push, or pull up to 50 pounds on an occasional basis.
  • Must be able to drive between job sites and access all areas of an active construction zone, including raised platforms, scaffolding, and confined spaces.
  • Must be able to tolerate exposure to outdoor weather conditions, dust, and construction-related noise, vibrations, and odors.
  • Must be able to communicate effectively with contractors, engineers, and site personnel, and maintain situational awareness in high-activity environments.
  • Personal protective equipment (PPE), including hard hats, safety vests, hearing protection, and steel-toe boots, is required.
  • Must have sufficient visual acuity to read drawings, specifications, and safety signage, and to observe site activity.

Work Environment:
Work is performed primarily in and around active construction areas, which may include unfinished buildings, temporary field offices, staging areas, and partially completed infrastructure. These locations may contain uneven surfaces, limited accessibility, and other conditions typical of construction projects prior to final completion. Overwatch does not control and cannot modify accessibility conditions within areas, facilities, or temporary structures owned or managed by third parties.

Reasonable Accommodation:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, provided such accommodations do not create safety hazards, impede essential mobility within active work zones, or require modification of facilities not owned or controlled by Overwatch.

Benefits: 
Overwatch Construction offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan and paid time off. Relocation assistance is available to support candidates transitioning to the location.

OVERWATCH is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. OVERWATCH considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

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The Company
HQ: Austin, TX
281 Employees
Year Founded: 2019

What We Do

The fifth industrial revolution is here, and it runs on data centers and the skilled labor who build and sustain them. Behind every AI breakthrough, cloud platform, and digital connection is a data center, and behind every data center are the people who build, commission, and operate them. By bringing blue-collar jobs back to the front lines of innovation, Overwatch(SDVOSB) is proving that the future of technology depends on human expertise as much as it does on machines. Your mission-critical journey starts and scales with us. We deliver end-to-end solutions for the data center lifecycle, design, build, staffing, and sustainment, powered by a workforce you can trust.

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