Software Engineering Manager, Quality Assurance (QA)

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

We are looking for a Quality Assurance Manager to oversee all aspects of Quality Assurance at Zip, from setting up test strategies and processes to managing deploys and releases to building a world class QA team.

You Will

• Develop a deep understanding of the product, both from a customer’s perspective and its underlying technical principles and architecture

• Setup, run and be accountable for QA team’s strategy, OKRs and day-to-day operations, including:

  • Manage entire layers of the test pyramid and deployment processes. Ensure process efficiency and minimal regressions going into production.

  • Improve test coverage through developing comprehensive test cases for new features, conducting corrective actions on bugs/incidents, regular review and refining existing test cases, and exploratory testing.

  • Partner with various product team EMs, PMs and TLs to have a strong understanding of product roadmap & timeline, properly manage test case development & quality, and ensure efficient collaboration and prompt communication.

  • Partner with Infra and Product engineering teams to improve test environments, drive adoption of automated testing, and optimize our deployment process.

• Manage the QA team:

  • Coach and grow team members. Establish high quality standards (e.g. test cases, RCAs, general documentations) and strong sense of ownership

  • Attract and hire top talent

  • Ensure the QA team is healthy, motivated and avoid burnout

• Be a strong advocate for quality best practices and help the company incorporate them with rigor

Qualifications

• 5+ years of experience in quality assurance (automated testing)

• 2+ years of experience managing high-performing QA teams

• Proven track record of attracting & hiring top talent

• Experience managing offshore QA vendors

• Hands-on experience with test case development, execution and project planning

• Strong knowledge of QA methodologies, tools, and industry best practices

• Knowledge of industry standard test automation tools and CI/CD

• Experience working in agile teams with multiple releases per week

• Extreme attention to details and thoroughness

• Excellent leadership, communication, and interpersonal skills

• BS or higher in Computer Science, Engineering or a related field

Nice to haves

• Experience in SaaS industry

• Experience working at a small company with diverse responsibilities

The salary range for this role is $180,000 - $210,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 100% health, vision & dental coverage options

• 🍽️ Catered breakfast, lunch, & dinner

• 🌴 Flexible PTO

• 🏋️‍♀️ ClassPass membership

• 🚍 Monthly commuter benefit

• 🚠 Team building events & happy hours

• 💻 Home office stipend

• 🛜 Phone/internet reimbursement

• 🍼 Paid parental leave

• 🧑‍🧑‍🧒‍🧒 Fertility stipend

• 💸 401k plan

• 🤖 Unlimited AI token usage

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!