The Role
Evaluates call center team operations for quality, provides feedback, participates in calibration meetings, and prepares evaluation reports. The role requires one year of call center, collections, or quality assurance experience, proficiency with Microsoft Excel and Office, strong communication, attention to detail, and a minimum Diploma 3 qualification.
Summary Generated by Built In
Job Description
- Evaluate Team Operation as quality assurance
- Giving Feedback
- Doing calibration meeting
- Create report result evaluation
Qualifications
- Experienced in Call Center (Call Center/ Collection/ QA) for 1 year
- Understand Microsoft Excel / Microsoft Office
- Excellent Communication Skill
- Minimum Diploma 3
- Max 35 years old
- Detail oriented
Skills Required
- At least 1 year of experience in call center, collections, or quality assurance work
- Proficiency in Microsoft Excel and Microsoft Office
- Excellent communication skills
- Minimum Diploma 3 qualification
- Maximum age of 35 years
- Detail-oriented
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The Company
What We Do
We are a technology startup that engages in the Indonesian financial technology area. We are based in Jakarta and we're founded by ex-silicon valley engineers. Our vision is to use technology to make financial information more available and more useful to everyone. Our mission is to enable people to take control of their financial situation and save a lot of money by doing so. Our products allow people to easily make the best financial decision for their situation. Come join our adventure in transforming Indonesian financial landscape through technology.
