Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester, LE3 8RA
Salary: £32,070 - £34,359 per annum (pro-rata for part-time) (pay award pending)
Working Hours: 37 hours per week
Contract Type: Fixed term for 12 months
Closing Date: 2nd August 2026
Interview Date(s): W/C 17th August- Date TBC
An exciting opportunity has arisen for a full time (12 month temporary) Quality Assurance Officer within the Business Services Team of the Environment and Transport Department.
The successful candidate will join a small Business Services team that provides a number of key business support functions to the department.
The role supports the Senior Quality Assurance Officer in maintaining the department’s Quality Management System, ensuring alignment with the Asset Management System. Assisting with the external & internal audit programs and playing a supporting role in continuous improvement initiatives.
We are looking for someone that has attention to detail, with a structured approach to work and an interest in maintaining high standards.
About the Role
You will support the Senior Quality Assurance Officer to manage the delivery of both the internal and external audit programs and monitor actions raised during audits and management meetings. Support managers in identifying and implementing improvement actions based on outcomes and conduct internal audits independently.
You will assist teams in the development of continuous improvement and quality assurance activities by developing, reviewing and maintaining process charts and other documentation associated with the Quality Management System (QMS) & assist with Document Control within the Asset Management System as well as managing the departmental QMS web pages.
You will lead improvement projects, advising and supporting teams to comply with Quality Management Systems, quality procedures and working practices. You will also undertake process mapping and work with teams on process improvement and efficiency.
You will organise and prepare for key meetings, which will include minutes of meetings, preparation of report and presentation of results where appropriate.
About You
To apply for this post, you must:
- English and Mathematics at GCSE grade 4-9 and NVQ Level 3 or equivalent or demonstrate of equivalent experience.
- Have an awareness of auditing requirements and the knowledge of the concepts of asset management and quality management systems.
- Experience in working with staff at all levels, demonstrating strong interpersonal and communication skills (both verbal and written).
- Demonstrates a professional, tactful and diplomatic approach, while fostering positive relationships and maintaining strict confidentiality.
- Good organisational, prioritisation and planning skills with a flexible approach and the ability to work under pressure dealing with changing deadlines.
- Excellent ICT skills with experience in using a range of Microsoft packages (such as Word, Excel, Outlook, Visio) with the ability to maintain and monitor records as well as produce process charts and use flowchart software.
- Ability to travel to locations across the County as required.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Faizana Aziz- Senior Quality Assurance Officer
Telephone: 0116 3050476
Email: [email protected]
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement (maximum 500 words) that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
About UsAbout Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us
Skills Required
- GCSE English and Mathematics grade 4-9 and NVQ Level 3 or equivalent or equivalent experience
- Awareness of auditing requirements and knowledge of asset management and quality management systems
- Experience working with staff at all levels; strong interpersonal and written and verbal communication skills
- Professional, tactful and diplomatic approach with ability to maintain strict confidentiality
- Good organisational, prioritisation and planning skills; flexible and able to work under pressure and meet changing deadlines
- Excellent ICT skills; experience using Microsoft Word, Excel, Outlook and Visio and flowchart software; ability to maintain records and produce process charts
- Ability to travel to locations across the County as required
- Attention to detail and a structured approach to work
- Ability to speak fluent English
What We Do
East Midlands Housing Group is a community-focused housing and care provider working to deliver safe, secure homes and strong neighbourhoods across the East Midlands. Their mission is to provide housing and care to improve opportunities for people, fostering a positive and inclusive workplace built on trust, collaboration, and innovation to improve lives through opportunity.
