The Quality Assurance Manager will play a critical role in driving the quality and reliability of Chewy's Private Brands hard goods portfolio, spanning categories such as toys, beds, furniture, and electronic pet products. This position focuses on ensuring suppliers meet Chewy's quality and compliance standards, overseeing testing and inspection programs, and supporting the successful launch of new products into market. The role requires strong technical expertise, attention to detail, and the ability to collaborate across crossfunctional teams to anticipate issues, identify solutions, and continuously improve product quality.
This is an individual contributor role that offers visibility within the organization and the opportunity to directly impact product safety, regulatory compliance, and customer satisfaction across the hard goods portfolio.
What You'll Do:
- Complete on-site supplier reviews of facilities to assess capabilities and quality processes; request and drive supplier quality improvements
- Ensure the commissioning process is successful during the launch of new products by attending or facilitating initial production runs
- Develop and maintain product specifications and testing requirements for Hard Goods categories; ensure alignment with vendors and co-manufacturers
- Partner with vendors and third-party labs to create and execute testing protocols; track submission of all required testing to regulatory and Chewy standards
- Ensure vendors' cooperation according to Chewy.com's Quality and Compliance policies
- Maintain current Quality and Social Audit documentation for all vendors
- Support review and approval of pre-shipment inspections; make product disposition decisions and drive corrective actions for non-conforming issues
- Remain current on applicable regulations (Prop 65, TSCA, CFR, CARB, etc.) and act as subject matter expert for assigned categories
- Track and analyze customer complaint data, inspection results, and test reports to identify trends; translate insights into actionable improvement projects
- Anticipate needs and recommend solutions for production or manufacturing issues; provide alternatives to maintain quality standards
- Partner cross-functionally with Compliance, Sourcing, and Product Development teams to ensure quality requirements are met and customer expectations are exceeded
- Engage in continuing education opportunities to expand product knowledge and support professional development
What You'll Need:
- Bachelor's degree in Textile Science/Technology (softlines/toys), Industrial Engineering, or related technical discipline
- 5+ years of experience in manufacturing/co-manufacturing of consumer products (non-consumable items); experience in pet industry a plus
- Knowledge of hard goods production in China, including materials such as metals, plastics, textiles, printing, and transit testing
- Strong knowledge of quality systems, product testing methods, and regulatory requirements for consumer products
- Prior auditing/co-manufacturing experience required
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong analytical, problem solving, and communication skills; ability to translate data into actionable next steps Ability to collaborate with cross-functional teams and influence vendor partners to achieve quality outcomes
- Demonstrated integrity, maturity, and professionalism with sensitivity to cross-cultural interactions.
- Willingness to seek professional growth and development as responsibilities expand
- Ability to travel 20-30% (includes overseas travel) and join late-night calls with factories, agents, and QA contractors in Asia as needed
Bonus:
- Ability to speak Mandarin Chinese.
- Understanding of pet product regulatory requirements.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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