Quality Assurance Manager

POSITION SUMMARY: 

 The QA Manager is responsible for ensuring shop compliance with Union Tank Car Company’s Quality Assurance Program as well as regulatory, industry and customer requirements. The primary responsibility of the position is to ensure a quality product. This shall be done by ensuring that the product produced, and work performed meet all customer, company, industry and regulatory requirements. The adherence to these requirements will be verified by auditing of employees, processes, and product as well as establishing, promoting and enforcing systems to measure quality (metrics). The metrics will be analyzed to determine trends and problematic areas requiring improvement/correction. The incumbent is then required to initiate and follow-up on area requiring corrective measures with appropriate solutions. 

Primary responsibilities and/or essential functions include, but are not limited to: 

• Ensures the repair facility’s quality assurance program and repair practices meet all regulatory requirements. 

• Ensures product quality at the assigned facility meets all customers, company, industry, and regulatory requirements. 

• Implements and manages processes to measure quality and implement corrective actions for continuous improvement based on data provided, procedures and policies.  

• Develops and trains personnel on quality assurance, special process, and work instruction procedures.  Trains supervisor further in quality processes so they can continue to promote quality to improve plant operations. 

• Conducts internal audits of the facility to ensure compliance with company, customer and regulatory requirements and serves as audit liaison and response coordinator for customers, AAR, and FRA audits. 

• Ensures AAR M1003 quality assurance and AAR M1002 facility certification programs are current and meet customer and regulatory requirements. 

• Participates in and actively supports quality projects, activities and Responsible Care initiatives to ensure that the Company achieves its goals. 

SKILLS/SPECIFICATIONS: 

• Excellent written and verbal communication skills. 

• Strong knowledge of UTC procedures/standards, AAR/DOT regulations, customer procedures and other technical areas such as tank car repair practices, NDT, inspection, welding, tank car parts/components and coatings. 

• Familiarity of quality process improvement tools such as 5Y, Fishbone and PDCA is essential for performance of root cause analysis and development of corrective/preventive actions as well as investigation of customer complaints and audit findings. 

• Willingness and ability to wear safety equipment such as, but not limited to safety shoes, safety glasses, hard hats, earplugs, and respirators. 

• Possess keen visual and audio acuity to recognize various shop danger warning signals to avoid injuries and promote a safe working environment. 

• Ability to enter tank cars via a manway opening for 18” to 20” in diameter and to tolerate confined spaces. 

• Ability to climb ladders to heights of approximately 14 feet high without fear of heights. 

• Ability to bend, stoop, stretch, lift and carry objects weighing up to 50 pounds to set up tables and to attach to tank cars. 

• Possess considerable stamina to perform the essential functions over a large geographical plant area. 

• Ability and availability to work considerable overtime hours that may often be required. 

• Willingness and ability to travel outside of the normal place of work via car, train and airplane as travel may be required. 

The incumbent works to epitomize Union Tank Car’s Quality Policy and ensures that subordinates work meet internal and external customer expectations at all times by fully applying himself/herself and seeing to it that subordinates apply themselves to the task involved, preventing errors, and implementing personal and departmental quality improvement projects.  In addition, the incumbent is required to understand the Responsible Care Management System and actively participate in activities outlined therein. 

EDUCATION/EXPERIENCE/QUALIFICATIONS:  

• High School diploma or equivalent required. 

• Minimum of 5 years relevant work experience in tank car repair or manufacturing with knowledge of AAR and FRA regulations. Knowledge of NDT inspection processes, including VT and PT, as well as AWS-CWI certification 

DISCLAIMER: 

Please note the duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. Duties, responsibilities, and activities may change at any time with or without notice.