Quality Assurance Manager

Join the Trackonomy Team! 

At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community: You're essential to Trackonomy's mission, and every team member is regarded as a founder.  Collectively, our goal is to make a lasting impact on the world, making every endeavor at Trackonomy a meaningful journey.

Growth & Development: Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities, making your career journey transformative. At Trackonomy, your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here, your potential—fueled by capability, passion, and results—determines the scope of your role.  At Trackonomy, merit and opportunity outweigh mere experience. It's a level playing field, offering unique opportunities not found elsewhere.

Impact: Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security, our innovations don't just change industries; they save lives. Join us to be part of meaningful change.

About Trackonomy 

At Trackonomy, we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life, giving them the ability to converse, think, and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity, facilitating a global conversation among them. Our overarching mission is to craft the operating system for the connected world, one object, and sensor at a time.  Our customers are major players in various verticals such as logistics, industrial, utilities, healthcare, and government. They use our solutions for a wide range of applications like predictive maintenance, workflow optimization, asset protection, safety, security, and environmental monitoring. We are a unicorn, funded by top investors like Kleiner Perkins and 8VC.

Our executive leadership team has experience working together for over two decades, having previously held key roles in the C-suites of renowned companies such as Flextronics, Heptagon, GT-Nexus, and Digital Motors Corporation. Together, we have engineered a revolutionary technology that is yielding extraordinary results. 

Are you ready to be a part of the next chapter in Silicon Valley's hyper-growth IoT success story?

Role Purpose:

The role is tasked with creating, implementing, and overseeing a comprehensive quality assurance strategy to ensure world-class standards are maintained across all products, services, and processes. This leader will oversee regional quality teams, establish robust quality management systems, drive operational excellence, and ensure compliance with global regulatory requirements, customer expectations, and corporate goals.

The role requires significant cross-functional leadership, deep technical knowledge, and an ability to navigate cultural and regulatory differences across regions.

Quality Assurance Strategy and Execution

• Define and execute a strategic vision for quality management, ensuring alignment with business objectives and long-term operational goals.
• Own and advocate for the Quality Management System (QMS) as a competitive advantage, driving a culture of quality throughout the organization.
• Implement QA policies, processes, and procedures to ensure the highest quality standards across all projects.
• Ensure compliance with national and international quality standards and regulations in all testing and quality assurance activities.
• Lead end-of-line testing to ensure final products meet required specifications before release.
• Identify and mitigate risks related to product quality, safety, and regulatory compliance.

Issue Resolution and Continuous Improvement

• Lead the management and resolution of non-conformance issues, product recalls, and other critical quality challenges.
• Drive the execution and management of RMA processes, leading remediation efforts and implementing process improvements across existing manufacturing lines.
• Ensure accurate identification, documentation, and prioritization of product defects, collaborating with development teams to drive timely resolution.
• Analyze customer complaints, returns, and RMAs to identify root causes and implement systemic changes to improve customer satisfaction.
• Lead corrective and preventive action (CAPA) programs, utilizing problem-solving methodologies such as 5W’s, 8D’s, Kepner-Tregoe, A3 or similar approaches to root cause analysis and continuous improvement.

Data-Driven Insights and Performance Monitoring

• Ensure the accuracy of data collection processes to provide reliable, data-driven insights for assessing quality performance and informing strategic decisions.
• Define, monitor, and report critical quality metrics and KPIs, such as defect rates, customer complaint resolution times, audit findings, and supplier quality performance.
• Use data insights to identify trends, gaps, and opportunities for continuous improvement.

Cross-Functional Collaboration

• Collaborate with product development teams to ensure quality requirements are integrated throughout the product lifecycle.
• Support manufacturing and supply chain teams in addressing production challenges and implementing robust quality controls.
• Act as the primary quality liaison with customers, responding to inquiries, audits, and complaints in a timely and professional manner.
• Work with marketing and sales teams to communicate the company’s commitment to quality, including certifications, test results, and case studies.

Team Leadership and Development

• Build and manage a high-performing global QA team, fostering collaboration and innovation.
• Hire, train, and supervise QA staff, ensuring alignment with the organization's quality vision.
• Motivate and guide team members to maintain high standards of quality.
• Provide coaching, mentorship, and career development opportunities for QA team members.
• Define roles, responsibilities, and clear expectations for all quality-related functions.

Operational Excellence and Process Optimization

• Maintain compliance with national and international quality standards and regulations, including ISO 9001, ISO 13485, IATF 16949, or similar frameworks.
• Utilize Lean, Six Sigma, and other methodologies to identify and resolve inefficiencies in QA workflows.
• Work cross-functionally to enhance the manufacturability and scalability of new and existing products.
• Champion a culture of operational excellence by continuously improving quality assurance workflows and processes.

Qualifications:

Education, Experience, Knowledge

• Bachelor’s degree in Computer Science, Engineering, or a related field. 
• Strong leadership, technical and project management skills
• Strong technical understanding of complex systems. 
• Minimum of 8-10 years of experience in quality assurance, with at least 5 years in a QA Manager role
• Python Automation with system testing background
• 5+ years Strong experience in HW/Systems QA testing, test plan creation for cutting edge technologies
• Strong experience in Debug and failure analysis in systems & functional areas (HW/SW)
• Exceptional problem-solving skills with a keen eye for detail and a commitment to delivering high-quality results.
• Excellent verbal and written communication skills, with the ability to articulate complex quality issues to technical and non-technical stakeholders

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. 

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy’s business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact [email protected].

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