Quality Assurance Manager

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

Why This Role Matters

The Quality Assurance Manager plays a critical leadership role in supporting Didlake's Overseas Support operations. This position ensures efficient, accurate, and compliant processing, packing, and shipping of overseas support materials while maintaining the highest standards of quality, safety, and customer service. As designated Key Personnel on the contract, the Quality Assurance Manager serves as the primary operational leader, fostering collaboration among staff, supporting individuals with disabilities in the workplace, and ensuring successful contract performance in support of Peace Corps operations.

What You Will Do

• Lead and oversee daily overseas support processing and shipping operations to ensure compliance with contract requirements, operational procedures, and quality standards.
• Supervise, coach, and evaluate contractor personnel while fostering a positive, inclusive, and productive team environment.
• Develop and implement quality assurance measures to ensure accuracy, efficiency, and timely processing of overseas support materials.
• Serve as the primary liaison between Didlake, the Peace Corps, Contracting Officer's Representative (COR), and other key stakeholders.
• Recommend operational improvements and updates to shipping, processing, and quality control procedures.
• Provide on-the-job training to new employees and develop instructional materials and visual aids to support operational excellence.
• Collect, analyze, and report productivity, efficiency, and quality metrics, including required contract and federal compliance reporting.
• Respond to operational issues, service complaints, and processing discrepancies, providing timely resolutions and corrective actions.
• Ensure proper maintenance and functionality of shipping and processing equipment and systems.
• Manage departmental purchasing, inventory control, and replenishment activities.
• Monitor all aspects of receiving, packing, tracking, and shipping overseas support materials to ensure compliance with established standards.
• Oversee adherence to inventory, storage, packaging, and export reporting requirements for controlled substances in accordance with DEA regulations.
• Implement and monitor safety procedures, identify workplace hazards, and support organizational safety initiatives.
• Serve as agency liaison with DHL, Department of Defense coordinators, and State Department representatives.
• Support research and resolution of Global Address Package (GAP) inquiries and coordinate merchandise returns with vendors.
• Ensure compliance with Didlake policies, Peace Corps requirements, and all required training obligations.

What You Bring

Education & Experience

• Bachelor's degree or completion of at least three (3) years of college-level coursework required.
• Minimum five (5) years of supervisory experience managing time-sensitive operations.
• At least three (3) years of successful management and quality assurance experience within a receiving, warehousing, shipping, logistics, or related operation of comparable complexity.
• Experience managing operational performance, reporting, compliance requirements, and workforce development preferred.

Skills & Abilities

• Comprehensive knowledge of international and overseas shipping methods, including commercial carriers, U.S. military channels, and State Department pouch services.
• Strong understanding of customs requirements, packaging standards, shipping documentation, and shipment tracking methodologies.
• Ability to obtain and maintain Air Transport Dangerous Goods (HAZMAT) certification in accordance with federal regulations.
• Proficiency with personal computers and business software applications.
• Knowledge of federal contracts, personnel management, workplace safety, and budget administration.
• Strong analytical and problem-solving skills with the ability to gather data, identify issues, and implement effective solutions.
• Demonstrated leadership, coaching, and conflict-resolution abilities.
• Excellent verbal and written communication skills.
• Ability to effectively train, support, and work alongside employees with varying abilities and disabilities.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Why Join Didlake

• Be part of a mission-driven organization making a real impact in the lives of people with disabilities.
• Work in a supportive and inclusive team environment.
• Opportunities for growth and professional development.
• Collaborate with federal partners and contribute to mission-critical overseas support operations.
• Meaningful, purposeful work that makes a difference every day.

Benefits

• Health coverage for you and your family through Medical, Dental, Vision plans
• Life Insurance/AD&D
• Disability Insurance
• Employee Assistance Program (EAP) for work and personal support
• 401(k) retirement plan with company match
• Paid time off and sick leave that begins accruing upon hire
• Employee Development Program (EDP)
• Paid holidays
• Direct deposit