At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
As part of the Global Quality organization, the Quality Manager is responsible for leading quality performance across Fine Jewelry and Home & Accessories operations in the US and Europe. The role combines production quality leadership, supplier quality oversight, preventive quality assurance, and team management to ensure product excellence, compliance, and continuous improvement across the value chain.
Location : Valenza or Milan - Italy .
Production Quality Management
Lead quality activities across internal and external operations to ensure products meet Tiffany & Co. standards and applicable legal requirements.
Oversee local inspection and control activities, ensuring effective execution and alignment with operational turn-time expectations.
Monitor quality performance through audits, KPIs, and reporting, and define improvement priorities to reduce defects and strengthen process consistency.
Continuously review quality controls and operating practices to improve reliability, efficiency, and product conformity.
Supplier Quality & Preventive Assurance
Lead supplier quality oversight, including supplier evaluations, audits, process reviews, and performance improvement actions.
Ensure robust management of supplier CAPA and follow-up of non-conformities through sustainable corrective actions.
Drive preventive quality assurance by assessing risks upstream across supplier capability, production readiness, specifications, and testing methods.
Support root cause analysis and broader quality improvement initiatives in collaboration with global and cross-functional teams.
Team Leadership & Cross-Functional Partnership
Lead and develop a team of 8 employees, setting clear priorities and fostering a culture of accountability, collaboration, and continuous learning.
Support recruitment, coaching, and capability building to strengthen team performance and engagement.
Act as a key quality partner to cross-functional stakeholders, including product development, manufacturing, and suppliers, to ensure quality requirements are realistic, measurable, and sustainable in production.
Contribute to new product readiness by identifying quality risks early and supporting robust industrialization.
Profile
Engineering degree or Master degree in quality/manufacturing or equivalent
Min 8 years of experience in production quality, supplier quality or a similar role
Experience within a luxury/jewelry goods or high-value manufacturing environment
Fluent in English & Italian/French as a preferred plus
Analytical and Strong problem-solving skills
Ability to be flexible and adapt to changing priorities
Ability to build effective partnerships with suppliers and cross-functional teams. Very good communication skills and team spirit
Strong organizational and time management skills
Advanced MS Office computer skills
Weekly travel required on external/internal manufacturing facilities
Skills Required
- Engineering degree or Master's degree in quality/manufacturing or equivalent
- Minimum 8 years experience in production quality, supplier quality or similar role
- Experience within a luxury/jewelry goods or high-value manufacturing environment
- Experience leading and developing teams (managing ~8 employees)
- Fluent in English
- Fluent in Italian or French
- Analytical and strong problem-solving skills
- Ability to be flexible and adapt to changing priorities
- Ability to build effective partnerships with suppliers and cross-functional teams
- Very good communication skills and team spirit
- Strong organizational and time management skills
- Advanced MS Office computer skills
- Weekly travel to external/internal manufacturing facilities
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
