Quality Assurance Manager – ​ Digital Customer Experience

Posted 4 Days Ago
Be an Early Applicant
3 Locations
In-Office
Expert/Leader
Fintech • Information Technology • Logistics
The Role
Owns end-to-end quality assurance across Salesforce, CPQ, PowerShop, Camos Configurator, and Customer Portal solutions. Develops integrated test strategies, coordinates functional, integration, regression, and user acceptance testing, manages outsourced testing vendors, monitors quality metrics and defects, supports release readiness decisions, and drives continuous improvement against QA standards.
Summary Generated by Built In

Location:

Krakow, Lesser Poland, Poland

Job ID:

R0144422

Date Posted:

2026-09-11

Company Name:

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity

Coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape, ensuring high-quality delivery of integrated business processes and releases across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal solutions. Partner with cross-functional teams and vendors to drive testing excellence, reduce risk, and enable seamless customer experiences.

How you will make an impact:

  • Own and coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape.
  • Develop and maintain integrated test strategies and plans across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal.
  • Coordinate functional, integration, regression, and user acceptance testing activities.
  • Ensure adequate test coverage for cross-platform business processes, interfaces, and releases.
  • Manage testing activities delivered by strategic vendors and external partners.
  • Review and challenge test plans, coverage, execution quality, and defect resolution processes.
  • Align business testers, application teams, and delivery partners to ensure testing readiness.
  • Monitor and communicate quality metrics, defect status, test progress, and release readiness.
  • Provide quality assurance input for release readiness assessments and go/no-go decisions.
  • Drive continuous improvement while ensuring compliance with Hitachi Energy QA standards, tools, and best practices.

Your background:

  • 10+ years of experience in large global corporation.
  • 7+ years of professional experience in Quality Assurance & Testing across integrated enterprise landscapes​.
  • Good understanding of end-to-end and cross-platform testing as well as use of test automation solutions​.
  • Experience coordinating outsourced testing teams​.
  • Strong defect, stakeholder and vendor-management capabilities.
  • Strong analytical and communication skills.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

  • Competitive salary and incentives
  • Well-being and care
  • Paid and unpaid leave
  • Flexible work options
  • Benefits that support your financial security

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.


This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.


Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Skills Required

  • 10+ years of experience in a large global corporation
  • 7+ years of professional experience in quality assurance and testing across integrated enterprise landscapes
  • Understanding of end-to-end and cross-platform testing
  • Experience with test automation solutions
  • Experience coordinating outsourced testing teams
  • Strong defect management capabilities
  • Strong stakeholder management capabilities
  • Strong vendor management capabilities
  • Strong analytical skills
  • Strong communication skills
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The Company
HQ: Tokyo
33,676 Employees

What We Do

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.

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