Quality Assurance Manager – Continuous Improvement (Hybrid - Manchester, CT OR Taftville, CT)
The Quality Assurance Manager – Continuous Improvement drives quality excellence and operational efficiency across Bob’s quality organization. This role blends quality leadership with continuous improvement expertise to enhance product quality, streamline processes, and strengthen supplier and operational performance across the supply chain. The role partners cross-functionally and leverages data, analytics, and technology to support a culture of continuous improvement.
Based out of Bob’s Home Office or Distribution Center in Taftville. This role may require occasional domestic and international travel to supplier sites, manufacturing facilities, trade shows, and distribution centers.
What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the skills, experiences, and perspectives that help drive results. Success in this role is rooted in quality leadership, analytical thinking, continuous improvement of expertise, and the ability to collaborate across teams and with suppliers to elevate product and process standards.
Key Skills for Success
Core Competencies & Expertise
- Quality Assurance leadership and quality management systems
- Continuous improvement methodologies (Lean, Six Sigma, Kaizen)
- Process optimization and defect reduction
- Root cause analysis and corrective/preventive action (CAPA)
- Supplier quality management and vendor collaboration
- Quality audits and compliance oversight
- Data analysis, KPI development, and performance reporting
- Cross-functional partnership and stakeholder engagement
Preferred Competencies & Skills
- Change leadership and influence without authority
- Strong written and verbal communication skills
- Technology and systems implementation to support QA processes
- Ability to lead workshops, kaizen events, and quality reviews
- Strategic mindset with hands-on execution capability
Key Responsibilities
Quality Leadership & Execution
- Develop and maintain quality standards, policies, and procedures to meet internal and regulatory requirements
- Oversee inspection and testing processes for raw materials, components, and finished goods
- Partner with product development, sourcing, and vendors to ensure quality standards are met
Continuous Improvement
- Lead Lean, Six Sigma, and Kaizen initiatives to reduce defects and improve efficiency
- Analyze quality data, establish KPIs, and implement corrective actions
- Facilitate cross-functional workshops to eliminate waste and optimize workflows
Compliance, Auditing & Risk Management
- Conduct internal and external quality audits
- Investigate customer complaints and quality issues, identifying root causes and preventive solutions
Supplier & Cross-Functional Collaboration
- Partner with sourcing, logistics, compliance, merchandising, and suppliers to align quality objectives
- Lead Quarterly Quality Reviews with vendors and provide performance feedback
Reporting, Analytics & Technology
- Prepare and present quality performance reports, improvement initiatives, and cost-savings outcomes
- Identify and implement QA technology solutions to improve efficiency and data accuracy
- Partner with IT and product teams to support automated testing, monitoring, and analytics tools
Minimum Qualifications
- Bachelor’s degree in quality assurance, Engineering, or related field
- 5+ years of experience in Quality Assurance, including 2+ years in a leadership or managerial role
- Demonstrated experience leading continuous improvement initiatives
- Working knowledge of regulatory standards and quality systems (e.g., ISO 9001)
Six Sigma certification preferred
Physical Demands
- Ability to sit, stand, walk, bend, reach, and move throughout office, store, and distribution center environments
- Ability to handle and move items up to 50 lbs. (up to 100 lbs. with or without reasonable accommodation)
Expected Hours of Work
- 40–50 hours per week (salaried)
Who We Are
At Bob’s Discount Furniture, we have fun, love what we do, and are growing fast. With over 200 stores nationwide, we are committed to skills-based hiring, inclusive teams, and creating opportunities for growth and development.
How We Will Support Your Success
- Competitive medical, dental, and vision insurance
- Generous PTO, including holidays and your birthday
- 401(k) with company match
- Tuition reimbursement and professional development opportunities
- Employee discount starting Day 1
Diversity is a Core Value at Bob’s
Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to creating an inclusive environment where all team members feel valued and supported.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
$95,000 - $120,000
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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What We Do
When Bob Kaufman opened the first Bob’s Discount Furniture in Newington, Connecticut in 1991, he had a mission: to provide unmatched value while never sacrificing integrity or honesty to do so, meaning no deception or phony gimmicks. That became “the Bob’s Way,” and it remains our approach to this day, with more than 170 home furnishings stores located across the U.S. Shop in-store and online at mybobs.com Our mission extends beyond just providing excellent furniture at everyday low prices, though. We also have a goal to help better the communities surrounding each of our locations through the Bob’s Outreach program and the Bob’s Discount Furniture Charitable Foundation, but those are just the beginning. We donate a total of more than $2.75 million to charities each year because we believe that giving back is our responsibility and privilege as a company. In addition to offering high-quality products at unbeatable prices, we also aim to provide an unparalleled shopping experience with on-the-house treats. Pop into one of our in-store cafés and you’ll see that we also collect donations. All the money collected through Bob’s Café Collections for a Cause is matched by Bob’s, and 100 percent of those donations go to a number of charities such as the Special Olympics and Operation Homefront. Interested in a career with Bob’s? We employ 5,000 employees across our 160 locations, all of whom contribute to the high level of integrity and transparency Bob’s is known for. We provide career growth and training as well as competitive compensation and benefits in a fun and fast-paced environment. Join us in our goal to make Bob’s a household name in furniture from coast to coast by looking into our job listings on LinkedIn as well as https://www.mybobs.com/careers. If you’d like to get to know more about our company and why we take such pride in what we do, connect with us on Facebook at https://www.facebook.com/mybobs/ and follow us on Instagram & Twitter @MyBobs.
