CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Key Responsibilities May Include:
- Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives.
- Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards.
- Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process
- Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers.
- Conduct unannounced compliance audits of Service Centers, covering both product and process aspects.
- Support product and process strategies and rollouts to enhance quality standards across operations.
- Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed.
- Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.
We are looking for a Quality & Assurance Lead to support and strengthen quality standards across CHEP operations and the 3PL network. In this role, you will enhance product and service quality visibility, drive compliance with operational standards, and act as a key partner to both internal stakeholders and customers in resolving quality-related issues. You will play an important role in fostering a quality-driven culture through audits, investigations, training, and continuous improvement initiatives.
What You'll DoQuality Audits & Compliance
- Implement and execute the Quality Audit Program across CHEP-owned and subcontracted service centers in line with regional quality objectives.
- Conduct announced and unannounced audits of service centers, assessing both product quality and process compliance.
- Monitor and improve adherence to Quality Management System (QMS) requirements, Standard Operating Procedures, and quality best practices.
- Support the rollout of quality initiatives, product strategies, and process improvements across operations.
- Act as CHEP’s customer-facing quality representative, managing quality-related concerns and ensuring timely resolution.
- Lead root cause investigations and corrective action processes (RCA/CAPA) to address product and service quality issues.
- Support investigations into operational failures, customer complaints, and service disruptions while providing coaching and guidance to operations teams.
- Gather and analyze field intelligence to identify trends and opportunities for improvement.
- Develop and deliver quality and compliance training programs for operational teams.
- Promote a culture of quality, accountability, and continuous improvement across CHEP and partner operations.
- Support the implementation of standardized quality processes and improvement initiatives.
- Drive awareness of quality metrics, compliance requirements, and operational best practices.
- Monitor and report on key quality indicators including: Acceptable Quality Level (AQL) QMS compliance Damage ratios Audit performance Corrective action effectiveness
- Analyze trends and recommend actions to improve product and service quality performance.
- Support data-driven decision-making through quality reporting and insights.
Qualifications
- Bachelor's degree in Engineering, Quality Management, Supply Chain, Logistics, Manufacturing, Food Science, or a related field preferred.
- 1-3 years of experience in Quality, Operations, Manufacturing, Supply Chain, Customer Service, or Continuous Improvement.
- Experience handling customer complaints, quality investigations, or corrective action processes is highly desirable.
- Understanding of quality investigations, complaint management, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA).
- Strong analytical and reporting skills with the ability to interpret data and identify trends.
- Knowledge of Quality Management Systems and quality standards.
- Familiarity with SAP, Salesforce, and Power BI is an advantage.
- Knowledge of ISO 9001, GMP/Food Industry requirements, and Lean Six Sigma principles is preferred.
- Risk assessment and problem-solving mindset.
- Strong communicator with excellent listening and stakeholder management skills.
- Ability to build trust through structured investigations and professional follow-up.
- Detail-oriented, organized, and accountable.
- Adaptable with a proactive and continuous improvement mindset.
- Customer-focused with the ability to collaborate effectively across multiple functions.
- Competitive salary with annual bonus and comprehensive benefits package.
- Company car in line with company policy.
- LuxMed Medical Insurance.
- Multisport Card.
- Meal vouchers.
- Transportation allowance (110 PLN net per month).
- Employee Capital Plan.
- Employee Investment Plan.
- 3 paid volunteering days annually.
- 2 additional vacation days after completion of a full calendar year.
- Financial bonus supporting a two-week holiday.
- Opportunity to develop your skills within a global supply chain and logistics leader.
- Exposure to international projects and collaboration across regions.
- A high level of autonomy with real impact on the organization.
- Strong support for career growth and professional development.
- A collaborative culture that celebrates success through team events and recognition initiatives.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Skills Required
- Bachelor’s degree in Engineering, Quality Management, Supply Chain, Logistics, Manufacturing, Food Science, or a related field
- 1–3 years of experience in Quality, Operations, Manufacturing, Supply Chain, Customer Service, or Continuous Improvement
- Experience handling customer complaints, quality investigations, or corrective action processes
- Understanding of quality investigations, complaint management, Root Cause Analysis, and Corrective and Preventive Actions
- Strong analytical and reporting skills, including interpreting data and identifying trends
- Knowledge of Quality Management Systems and quality standards
- Familiarity with SAP, Salesforce, and Power BI
- Knowledge of ISO 9001, GMP or food industry requirements, and Lean Six Sigma principles
- Strong communication, stakeholder management, organization, problem-solving, and collaboration skills
CHEP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.
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Retirement Support — The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
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Equity Value & Accessibility — The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
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Leave & Time Off Breadth — PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.
CHEP Insights
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
