Title - QA Lead
Reports To - Parker Wightman: Senior Director of Engineering
Location - Draper, UT / Remote
About The Role
Jump is looking for a QA Lead to lead a team of full‑time global QA contractors while improving QA systems across the organization and eventually balancing work as QA lead and as an individual contributor.
You’ll operationalize our quality bar across our many features so advisors experience a smooth, effortless experience with their AI meeting assistant, meeting analytics, privacy and compliance, and other Jump offerings. This role blends people leadership, process design, and hands‑on testing. You’ll partner closely with Engineering, Product, and Customer teams to ship quickly and confidently.
What You’ll Do
Quality Leading, Testing, & AI Evaluation
Lead and level‑up a distributed team of QA contractors (onboarding, coaching, performance feedback).
Managing a team of full time and contract employees.
Hire additional QA contractors via Upwork as needed.
Maintain Jump’s current QA processes and recommend updates in documentation and manual and automatic processes.
Partner with Product/Eng to ensure requirements are testable, edge cases are captured, and evaluation rubrics are clear and repeatable.
Serve as a floating QA IC: work closely with the product managers to unblock engineers and QA feature updates before they are released.
With support engineers, maintain and build dashboards for quality KPIs and drive continual improvement.
Foster a no‑drama, direct‑and‑kind culture that moves with velocity and high quality.
About You
3+ years in QA/Quality Engineering for SaaS products
One or more years in a leadership role on a team
Strong exploratory testing skills and crisp written communication for reproducing steps
Some experience with automatic QA testing
Curiosity and aptitude to learn the ins and outs of Jump’s product offerings and system
Nice-to-haves: testing of meeting platform or CRM integrations, fintech or regulated environments, BigQuery/warehouse familiarity
What You’ve Done
Built or scaled a QA function (process, tooling, reporting) and improved release reliability
Partnered with Product/Engineering to ship without (or with few) surprises
About Jump
Jump’s mission is to empower financial advisors and their clients to thrive in the age of AI.
Jump was launched in 2023 by a team of experienced software entrepreneurs with backgrounds including Harvard, Stanford, Google, Divvy, Bill.com, WeWork, and other experience in big data, AI, and insurtech.
Jump’s product has been recognized with industry awards and by advisor networks as the leading product in its category, and is growing super fast.
Jump’s team values working super fast at a very high quality bar, trusting each other to show up and do what is in the best long term interest of our customers and team, relying on direct but kind communication with no drama, and quality of life.
We believe in building tight teams of highly capable people. Come and join us on our mission to transform the client and advisor experience with cutting edge AI technology, and help those who help safeguard the financial future of everyday people everywhere.
Compensation
Salary: $90k–120k (DOE)
Equity
Health benefits
Top Skills
What We Do
Trusted by enterprise and loved by advisors, Jump is the leading AI tool for wealth managers and financial advisors that automates notetaking, compliance, CRM updates, and much more
