Quality Assurance Lead - Ooredoo

• This job reports to the Head - Ooredoo Engagement. 

Job Objectives

• Coaching and monitoring testing team members.
• Develop test plan & strategy in coordination with software technical leads.
• Create measurements and matrices to assess the quality of the products.
• Supervise different phases of quality testing activities.

Job ResponsibilitiesDesigning and Monitoring Tests

• Complete ownership of team delivery, provide technical advice, and test plans review for software projects.
• Supervise different phases of quality testing activities during the SDLC, including automation, performance, integration, and security testing to ensure effective testing life cycle management
• Set team performance goals:
  
  • Identify the testing targets and goals (test case efficiency, defect density, etc.) for the team.
  • Tie the test plans deliverables with timelines.
  • Review team goals and progress of team’s achievements.
• Conduct market research and evaluate new technologies for better and faster testing validation processes, testing tools and test strategies.
• Review all test strategies, to ensure various types of testing are covered such as unit, functional, stress, acceptance, etc.
• Manage and lead on quality improvement tools like code coverage and memory leaks and recommend improvements to developers throughout development.
• Guide and monitor the team members to analyze, design, and execute the test cases and test suites and assist in generating the use cases to ensure that all functional requirements of a system are captured during the product design phase.
• Manage and establish Knowledge base for software testing team and how to avoid common bugs/ quick fixes in the system.
• Lead the entire testing life cycle and raise flags for any missing flow in the process, escalate as required.

Project Quality Delivery

• Monitor the release cycle to ensure the quality of deliverables.
• Apply best practices to improve quality and resolve defects before they reach the live production environment.
• Review user story acceptance criteria, status reports and dashboards on Azure DevOps and take appropriate actions.
• Collaborate with all stakeholders to ensure that the quality metrics are reviewed and aligned with the project testing goals.
• Prepare and present formal demos of complete feature stories.

• Contribute to defining team Job Descriptions and competencies.
• Perform interview & selection activities and facilitate onboarding & orientation of new Team Members.

Team Management

• Build and lead a diverse group of talented HR professionals. Hire, develop, mentor, manage and motivate the team.
• Build a transparent, open, and consistent communication system between self and team members, while ensuring that the team has clear understanding of business direction, strategy, and results.
• Consistently monitor team's work and performance by conducting regular team meetings and systematic reviews.
• Enhance team's engagement levels by creating a positive work environment and by ensuring alignment of individual & team objectives to organizational goals.
• Assist and support team in achieving team goals and elevating productivity.
• Manage the design and implementation of team scorecards in collaboration with the Strategy function.
• Ensure continuous reporting of KPIs.
• Manage underperforming team members.
• Act as an end escalation point for team’s critical issues and ensures solving them in a timely manner.

Employee Development & Performance Management

• Effectively use performance management mechanism to ensure growth and development of each individual team member - setting clear objectives, scheduling periodical informal performance conversations and formal review sessions, providing constructive feedback.
• Support & guide individual employees in the team to achieve work and personal development goals through coaching and mentoring.
• Contribute to career path planning by creating development plans for individual team members and ensuring plan implementation.
• Aid in succession planning by determining the critical roles in the team and identifying ideal successors for the critical roles.
• Ensure training need analysis is done for team members and that the chartered training programs are administered properly.

Processes, Best Practices & Work Standard Management

• Ascertain that work processes and tools followed by the team are effectual and of high standards.
• Establish and document best practices.
• Compare current practices to relevant industry best practices and bridge gaps (if any).
• Closely monitor & audit the processes of the function to ensure the quality & work standards are maintained.
• Evaluate the efficiency of the tools and constantly update them.
• Research the evolving areas of work, new market trends & changes and keep functional processes and standards updated by incorporating these trends and changes into the work model and leading its adoption.

Job RequirementsEducational Qualification

• Bachelor’s degree in computer science is preferred.

Licenses and Certifications

• ISTQB

Previous Work Experience

• 7-10 years of experience in software testing.
• Experience 2 years leading small to medium-sized teams.
• Experience in providing technical leadership.
• Experience in manual functional, regression and Integration testing.
• Experience with issue tracking systems (e.g., Azure DevOps), performance, integration, and security testing
• Familiar with automated testing tools and test management systems.