Quality Assurance Lead, Client Implementation (100% remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The QA Lead is responsible to apply the overall testing strategy and test plan for project implementation. They are responsible on a given project, to apply defined best practices and testing techniques. In addition to overseeing the testing activities, they review, develop and make recommendation to continuously improve QA processes in adherence to best practices.
As part of their client-facing responsibilities, they also own the UAT testing strategy. They are responsible to define the UAT testing strategy and make sure it is being executed correctly. They are the gate keeper for ticket creation by the client and responsible for the coordination of all joint QA activities.
This role is 100% work from home with very occasional travel required.

Responsibilities 

• Define the overall testing strategy for a given client implementation
• Work with stakeholder to define the test plan and the test execution 
• Work with the project manager to establish the testing timeline 
• Participate in the preparation and presentation of QA test strategy to clients 
• Point of contact for the client regarding the test strategy
• Organize meetings with the client to review the test strategy, test grids, etc. 
• Meet with the client to receive their feedback and priorities on the QA’s activities
• Manage testing priorities directly with the client QA counterpart
• Provide status reports on QA progress, to project manager and client
• Lead the transformation of automated testing into a continuous and efficient end-to-end quality engineering function  

Required skills 

• Have a university education in one of the following: computer science, actuarial science or math, engineering, business or any relevant field 
• Minimum of 8 years of experience in Quality Assurance and minimum 3 years as a QA Lead 
• Certification in Quality Assurance preferred and will be considered an asset  
• Excellent knowledge of Quality Assurance processes  
• Previous experience in testing software, including excellent analytical skills and project management skills  
• Previous experience in creating test strategy and plans for major projects 
• Experience with agile methods will be considered an asset 
• Experience with working with offshore resources will be considered an asset 
• Strong working knowledge of industry standards and best practices for software testing and test automation 
• Excellent organizational and problem-solving skills, as well as knowledge in the areas of technology and communications 
• Have a great attention to detail 
• Excellent verbal and written communication skills in English
• Available to travel (Canada and US) 
   

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.