This role is hybrid and based in Papillion, NE. Initially, the role will require a heavier in-office presence, for training and relationship-building purposes. After that, the schedule will be 3 days in the office and 2 days working from home.
About Us:
Supportworks is a family of purpose-driven companies committed to redefining the contractor industry:
- Foundation Supportworks provides top-tier foundation and concrete repair solutions through a North American dealer network.
- SolutionView builds smart, intuitive software tools that improve how contractors sell, serve, and support.
What You’ll Work On:
The majority of your time will be spent on SolutionView Tablet, a mobile sales app used in the field by contractors. You’ll also support a growing suite of workflow tools across web and mobile applications.
What You’ll Do:
Test Planning & Execution
- Gain deep understanding of SolutionView’s workflows and how admin settings impact the user
- Design test strategies that reflect actual contractor workflows: pricing logic, form structures, and proposals
- Develop and maintain repeatable manual and automated test cases
- Validate third-party integrations (e.g., Salesforce, Improveit 360, Zapier)
- Work closely with a product manager, designer, and engineers to understand feature goals and implementation details
- Document defects, regression results, and key findings using Jira
- Participate in rollout planning and user readiness activities
- Contribute to QA strategy, tools, and process refinement
- Provide Level 2 support for escalated issues, bringing a QA perspective on customer reported issues.
- Recommend product enhancements based on testing and user feedback
- Document defects, regression results, and key findings in Jira
- Participate in rollout planning and user readiness activities
What You Bring:
- Bachelor’s in computer science, IT or related field
- Minimum three (3) years of experience writing and executing test plans for software applications with a data focus
- A curious, analytical mindset and an eye for detail
- Strong written and verbal communication skills
- Experience working in complex systems with configurable logic
- Ability to collaborate across functions and influence product direction
- Confidence in documenting and articulating defects and test results clearly
- Experience with automated testing frameworks
- Familiarity with Postman or similar API testing tools
- Comfort using SQL or Excel for data validation
Why You’ll Love this Role:
- Be the QA and BA voice on a cross-functional team
- Shape the evolution of our testing and product discovery practices
- Work on tools that directly impact thousands of contractors and homeowners
Ready to Make an Impact?
If you're passionate about building high-quality software, love digging into the details, and want to help shape products that truly matter, we’d love to hear from you!
Supportworks is an Equal Opportunity Employer (EOE).
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What We Do
Supportworks is a Certified Evergreen company currently comprising three main brands. Foundation Supportworks designs, manufactures and delivers a range of products to a worldwide network of foundation and concrete repair dealers. Hello Garage is a leading national garage renovation franchise. SolutionView develops proprietary software designed to streamline and improve the contractor-homeowner experience.
But that’s only part of the story!
Headquartered in Omaha, Nebraska, Supportworks was founded in 2008 by Greg Thrasher, the owner of a successful home-services company that was looking to vertically integrate and become a supplier focused on redefining an entire industry. In less than a decade, we become one of the fastest growing companies in America. We operate on the principle that More Is Possible in our industry, and back that up by providing radical support to our partners, including consulting and training in all facets of business –– from marketing and sales to technical and production know-how, to accounting and leadership. Together, we’re redefining our industry, and that’s our driving purpose.
We’re also redefining the workplace, creating a space where people feel welcomed, free and encouraged. We foster a creative and innovative environment where big thinkers have the room to DO. We’re a group of dynamic, determined, inventive, enterprising, focused and FUN people, building something bigger than ourselves. Best of all, we were named one of the top five Best Places to Work in Omaha in 2020 AND 2021. Come redefine with us!
