Quality Assurance Coordinator

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

Duties and Responsibilities

• Ensures quality control procedures for operational processes are performed in a rigorous manner in accordance with established County guidelines and company policies and procedures
• Performs comprehensive “cover to cover” compliance reviews on case files to ensure the accuracy of data and narrative inputs
• Supports the identification of training needs based on error trends
• Review county Quality Control Audits to identify citations that may be challenged and reversed
• Assists with internal and external compliance audits by the County and other agencies
• Works to achieve an individual goal of “cover to cover” reviews, and work as a team to support the departmental “cover to cover” reviews goal
• Takes charge of personal development to achieve a high individual accuracy target
• Assists the QA Supervisor, Lead QA Specialist, and other staff members to ensure team goals are met
• Review staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends
• Compiles monthly performance reports for supervisors, management, and the County
• Review project data to ensure adherence to established County guidelines
• Identifies data errors that may lead to the identification of training needs
• Assists with review of departmental processes and procedures
• Analyzes monthly data and reports to ensure continued improvement of operations
• Review staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends
• Ensures confidentiality of all information regarding staff performance and compliance
• Partners with the QA Supervisor and other staff to identify training needs and error-trend rates for specific units, and provide accurate reporting to management
• Support the QA supervisor and QA team with any additional tasks based on the business need
• Attend meetings at all San Diego PCG locations as needed

Required Skills

• Ability to learn quickly in a fast-paced environment;
• Orientation toward team-based approaches;
• High self-awareness and ability to accept feedback;
• Ability to prioritize work and meet deadlines;
• Process-oriented and results-driven work strategy;
• Ability to analyze data and develop summary reports;
• Ability to establish and maintain professional relationships;
• Detail and process improvement oriented;
• Ability to learn specialized databases and software systems;
• Ability to work independently and with minimal supervision;
• Strong verbal and written communication skills;
• Solid technical, practical, and demonstrable skills with Microsoft Office Suite applications;
• Ability to recognize and maintain the confidentiality of all materials in the work setting;
• Ability to maintain a record-keeping and follow-up system.

Qualifications

• A Bachelor's degree or higher preferably in business, business administration, accounting, social work, public policy, or other closely related fields, preferred. Significant related experience may substitute for the educational requirements.
• A minimum of two years relevant work experience in the public sector or other customer-centric service sector/industry

Working Conditions

• Office Setting
• Willing to travel for San Diego PCG locations as needed

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $21.50 - $25.50 Hourly, in addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.