Quality Assurance Coordinator
📍 Remote (Must reside in Maryland)
💰 $55,000 - $60,000 Salaried
🕒 Full-time| Shifts: 8:00AM-4:00PM| Monday-Friday
Help Clients Begin Their Path to Recovery.
Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning.
About Us
CarePoint Response, Inc. (CPR) is a nonprofit organization providing behavioral health crisis response services in Baltimore, including telephone crisis support, mobile crisis response teams, residential crisis services, and medical detoxification services. Since 1992, CPR has provided behavioral health crisis intervention and substance use treatment services for individuals experiencing mental health or substance use crises in Baltimore.
The Opportunity
We are seeking a Quality Assurance (QA) Coordinator to support quality improvement, compliance monitoring, and performance evaluation initiatives within CarePoint Response’s Mobile Response Services program. The Mobile Response Services program includes 24/7 Mobile Response Teams, the Opioid Outreach and Stabilization Services program, and the Crisis Response Team in collaboration with the Baltimore City Police Department. In this role, you will conduct chart audits, operational reviews, and compliance assessments to ensure adherence to organizational policies, regulatory requirements, and industry best practices. You will assist with the development, implementation, and maintenance of quality assurance processes, procedures, and standard operating procedures while analyzing data to identify trends and opportunities for improvement. The QA Coordinator will collaborate with program leadership and multidisciplinary staff, including therapists and peer support specialists, to support training initiatives, enhance service delivery, promote continuous quality improvement, and ensure the provision of high-quality mobile response services.
Essential Functions
- Develop, implement, and maintain quality assurance processes and procedures.
- Monitor day-to-day operations for compliance with internal and external standards.
- Conduct regular audits and assessments to evaluate quality performance.
- Assist in writing, revising, monitoring the department’s SOPs, and quality documentation.
- Collaborate with various departments to support continuous improvement efforts.
- Maintain detailed and accurate records related to audits, reviews, and inspections.
- Provide training and guidance to staff on quality standards and best practices.
- Stay current with industry regulations and quality trends.
- Collaborate with the Senior Director of Mobile Response and Mobile Response Directors and Supervisors to identify training needs.
Qualifications
- Education & Credentials: Bachelor’s Degree
- Experience:
- Bachelor’s degree in human services, Business Administration, or related field.
- Experience with regulatory compliance standards relevant to your industry (e.g., CARF,, JACO, AAS, HIPAA, etc.).
- Skills & Requirements:
- Valid and unrestricted driver’s license, Required
- Proficiency with Microsoft Office Suite Products, Required
Why Join CarePoint Response
💡 Make a direct impact in clients’ recovery journey.
🏥 Medical, Dental, and Vision Insurance.
💼 403(b) Retirement Plan.
🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.
📚 Tuition Reimbursement & Professional Development Support.
💙 Be part of an innovative, mission-driven team transforming behavioral health care.
Skills Required
- Bachelor's degree in human services, Business Administration, or related field.
- Experience with regulatory compliance standards (e.g., CARF, JACO, AAS, HIPAA).
- Valid and unrestricted driver's license.
- Proficiency with Microsoft Office Suite Products.
What We Do
CarePoint Response, Inc. (formerly Baltimore Crisis Response, Inc.) is a 501(c)3 non-profit organization providing comprehensive behavioral health and crisis services in Baltimore and across Maryland. Their mission is to deliver high-quality behavioral health services and emotional support to individuals and communities navigating mental health and substance use challenges, utilizing resources like the 988 call center, mobile response teams, and residential treatment.
