The Role
Owns the underwriting data control environment, including governance frameworks, quality standards, reporting controls, health checks, master data management, data lineage, and exception reporting. Partners with Data, Operations, Underwriting, and reporting teams to ensure information is accurate, complete, reliable, and trusted. Supports transformation initiatives, validates month-end and quarter-end reporting, improves operational processes, and builds a scalable quality assurance and controls capability.
Summary Generated by Built In
Data drives every decision we make at CFC. From underwriting performance and portfolio management to carrier reporting and strategic growth, trusted data is critical to our success.
We're looking for a Quality Assurance & Controls Lead to build and own the governance framework that sits behind our underwriting MI and data insights capability. This is an opportunity to shape how one of the world's leading specialist insurers manages, controls and trusts its data.
You'll be joining at an exciting stage of growth and transformation, working at the intersection of underwriting, data, operations and performance management. Rather than simply maintaining existing processes, you'll help define them, creating the controls, standards and governance that ensure our reporting is accurate, reliable and fit for purpose.
If you're someone who enjoys bringing order to complexity, building robust frameworks, improving operational efficiency and influencing how data is managed across a business, this role offers genuine impact and visibility.
About the role
As Quality Assurance & Controls Lead, you'll establish and own the control environment that underpins underwriting reporting and data insights across CFC.
Working closely with teams across Data, Operations and Underwriting, you'll ensure the information used to make critical business decisions is complete, accurate and trusted. You'll develop governance frameworks, create quality standards and build scalable processes that support continued growth and modernisation across the business.
You'll play a key role in shaping how underwriting data is managed, controlled and monitored, helping to create a culture where quality, consistency and accountability are embedded into everything we do.
Key responsibilities include:
- Designing and owning the underwriting data control framework, including governance standards, health checks and reporting controls.
- Establishing processes that ensure reporting outputs are accurate, complete and reliable.
- Partnering with Data teams to develop data definitions, business glossaries and reporting catalogues.
- Supporting strategic transformation and operating model initiatives by embedding effective governance and controls.
- Working closely with MI and reporting teams during month-end and quarter-end cycles to validate reporting delivered to brokers and carrier partners.
- Leading exception reporting and identifying risks, inconsistencies and opportunities for improvement.
- Owning Master Data Management (MDM) processes for underwriting data.
- Documenting data lineage, process flows and control effectiveness across the reporting landscape.
- Helping build a high-performing quality assurance and controls capability that supports business growth.
This is a highly collaborative role that combines governance, analytics, operational improvement and stakeholder management, making it ideal for someone who enjoys both strategic thinking and hands-on delivery.
About you
You'll likely come from a data governance, controls, risk, reporting or quality assurance background and be passionate about improving the quality, reliability and effectiveness of business data.
You enjoy challenging existing processes, identifying opportunities for improvement and creating practical solutions that enable teams to make better decisions with confidence.
We're particularly interested in people who also bring:
- Strong knowledge of the insurance market, including Company and/or Lloyd's environments.
- Experience working with underwriting, reporting or performance management data.
- An understanding of control frameworks, governance standards and risk management principles.
- Experience working within delegated authority, MGA or specialty insurance environments
- Excellent communication skills, with the ability to translate technical concepts into business language.
- A pragmatic, solutions-focused mindset and the judgement to prioritise effectively in a fast-paced environment.
You'll be joining a company that is transforming the insurance market through technology and innovation.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.
Skills Required
- Strong knowledge of the insurance market, including Company and/or Lloyd's environments
- Experience working with underwriting, reporting, or performance management data
- Understanding of control frameworks, governance standards, and risk management principles
- Experience within delegated authority, MGA, or specialty insurance environments
- Excellent communication skills and ability to translate technical concepts into business language
- Pragmatic, solutions-focused mindset with sound prioritization and judgment
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
