Quality Assurance Capability Leader

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Quality Assurance Capability Leader

The QA Capability Leader is a strategic and operational leader responsible for architecting and driving the QA capability within the Digital Solutions group. The QA Capability Leader will lead and evolve the quality assurance discipline within the firm’s Digital Solutions organization, ensuring a team strategy that proactively aligns with business objectives and 18-month rolling roadmaps.   This leader will ensure the QA function delivers high-quality, innovative, and standards-driven assurance solutions that support business objectives in an Agile SAFe environment.  This leader will create an environment where quality assurance professionals thrive – combining technical excellence with a culture of continuous learning, collaboration, and innovation.  The ideal candidate will have deep experience building high-performing automation, performance and end-to end quality assurance teams, applied to both complex enterprise engineering and low-code/no-code solutions, and fostering a culture of technical excellence, agility and innovation. The role requires balancing hands-on technical credibility with strong leadership and people's development skills. The role demands visionary leadership, fostering a culture of collaboration, innovation, and continuous improvement, while building robust processes and accountability mechanisms that enable predictable, efficient, and high-quality delivery across all digital initiatives. The QA Capability Leader is accountable for achieving success metrics, setting discipline expectations, and holding the team to the highest standards of quality and delivery. This leader ensures QA teams operate with excellence in an Agile SAFe environment, delivering scalable testing practices, automation-driven validation, and accelerated value realization across digital initiatives. The ideal candidate combines strategic quality leadership with hands-on testing expertise, driving consistency, efficiency, and continuous improvement across the QA discipline to enable fast, reliable, and high-quality digital solution delivery.

ESSENTIAL DUTIES:

Organizational and People Leadership

• Create and execute a comprehensive talent strategy for each discipline, ensuring optimal skill mix, clear roles, and progressive career paths to support enterprise QA needs and proactively align with 18-month rolling roadmaps.
• Support planning processes to understand business goals and align future QA goals and strategies
• Recruit, lead and mentor a diverse and high-performing team of QA with the right capability mix for the firm’s evolving portfolio. 
• Build and scale QA capabilities to support business growth, digital transformation, and modernization initiatives.
• Build and maintain QA competency frameworks and targeted training programs that drive excellence in Agile delivery and provide accelerated growth for early-career and mid-level professionals.
• Foster a collaborative, learning-oriented culture focused on innovation, quality, continuous improvement, curiosity, and peer mentoring are core expectations.
• Develop and execute structured career paths and training programs that accelerate growth for early-career and mid-level developers

Process and Standards Management

• Define and implement the QA strategy, standards, methodologies, and operating procedures across all product lines and technology platforms, ensuring alignment with the firm’s Digital Solutions vision and SAFe framework.
• Lead the adoption of modern QA tools, automation frameworks, and AI-driven testing solutions to enhance speed, accuracy, and scalability.
• Oversee the development and execution of automated test strategies covering functional, performance, and security testing.
• Continuously evaluate emerging technologies and industry trends to improve QA effectiveness and drive innovation.
• Define and implement the development capability strategy in partnership with Digital Solutions leadership, ensuring alignment with the SAFe operating model.
• Implement governance and quality control mechanisms to uphold high quality standards across products, projects, and programs
• Collaborate closely with other capability leaders, including Solution Architecture, Development, Business Analysis, Data, and Operations—to ensure end-to-end delivery efficiency, consistency, and quality.

Operational Efficiency and Tooling

• Integrate QA practices into Agile and SAFe delivery models, CI/CD pipelines, and DevOps workflows.
• Partner with Scrum Masters, Release Train Engineers, and Agile Coaches to embed quality into every stage of the delivery lifecycle.
• Champion modern QA practices and continuous improvement across QA ceremonies, backlog refinement, and quality gates.
• Conduct root cause analysis and implement corrective actions to continuously improve delivery flow and reduce systemic quality issues.
• Oversee QA activities across multiple Agile teams, ensuring predictable delivery and adherence to SAFe principles
• Champion modern engineering practices including DevSecOps, CI/CD, automated testing, and reusable architecture patterns
• Collaborate with cross-functional teams to align QA efforts with business outcomes, enabling rapid, reliable, and scalable digital solution delivery.
• Promote a culture of innovation, encouraging exploration of new tools, AI-driven development accelerators, and automation opportunities

Quality and Continuous Improvement

• Establish and evolve coding standards, design principles, and best practices that ensure maintainable, scalable, and secure solutions
• Ensure QA practices comply with internal policies, regulatory requirements, and industry standards (e.g., ISO, SOC, GDPR).
• Establish and maintain a centralized QA governance model to ensure consistency, traceability, and accountability across teams.
• Establish and track KPIs and metrics to measure QA performance, including defect density, test coverage, and automation adoption.
• Monitor technical debt, system performance, and productivity trends, and lead initiatives to address them proactively
• Implement metrics and maturity models to assess and continually improve the capabilities' effectiveness
• Lead process audits to identify and implement improvement opportunities
• Stakeholder Engagement and Communication
• Serve as a key liaison between capability leaders and portfolio teams to ensure alignment of delivery objectives with organizational strategy
• Communicate progress, risks, and opportunities with clarity and transparency, enabling informed decision-making at all levels

Other Duties as Assigned

QUALIFICATIONS:

EDUCATION 

• Bachelor's degree in computer science, Information Systems, Engineering, or related field.

TECHNICAL SKILLS 

• Deep expertise in defining and implementing enterprise-level QA strategies, standards, and operating procedures.
• Understanding SDLC, Agile, SAFe, and DevOps practices.
• Experience integrating QA into CI/CD pipelines and DevSecOps workflows.
• Strong grasp of automation frameworks and scripting languages (e.g., Java, Python, JavaScript, C#).
• Ability to lead the development and execution of automated test strategies for functional, performance, and security testing.
• Familiarity with enterprise QA platforms such as Azure DevOps and ServiceNow.
• Ability to evaluate and deploy emerging technologies, including AI-driven testing accelerators and automation tools.
• Experience supporting QA for both complex custom builds and low-code/no-code platforms.

SPECIAL REQUIREMENTS SPECIFIC TO JOB 

• Strategic thinker able to align QA and development capabilities with evolving solution requirements and business outcomes.
• Skilled communicator and influencer, capable of bridging business, product, and technology perspectives to drive alignment and shared understanding.
• Collaborative mindset with a commitment to continuous learning, lean thinking, and incremental improvement.
• Demonstrated maturity of architecture through measurable SAFe adoption of metrics and architectural governance outcomes.    

EXPERIENCE 

• 10+ years of experience in QA, automation, or related roles, with significant senior leadership responsibility.
• Minimum of 5 years of leading multi-level, cross-functional QA teams.
• Proven success implementing or operating within a Scaled Agile or lean portfolio management environment
• Expert at stakeholder management

LEADERSHIP COMPETENCIES 

• Strong people leader with a track record of developing talent and creating scalable, high-performing teams
• Excellent communication, coaching, and change-management skills

PREFERRED REQUIREMENTS 

• Certifications such as ISTQB, CSTE, or equivalent are highly desirable.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

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At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.