Quality Assurance Assessor

Quality Assurance Assessor

• Location: Manchester
• Hybrid: 3 days a week in office, 2 days WFH
• Salary: £30K - £35K DOE

Join us at this exciting time of growth!

We are seeking a talented and motivated Quality Assurance Assessor to join our highly skilled team. As a Quality Assurance Assessor, you will be involved in 1st Line assurance within Secured Lending, reviewing our customer interactions and processes, ensuring good customer outcomes are achieved and that our people adhere to internal policies and regulatory requirements. This is a unique opportunity to join an industry leading financial brokerage. Aro Money are a highly established and reputable financial lending platform, we work with some of the most prestigious and growing financial institutions globally.

You will be part a very successful team within the ClearScore Group with a clear strategy for success and growth.

What you’ll be doing:

• Conduct end to end quality assurance reviews of secured lending applications, including advice, credit assessments, affordability checks, and compliance with FCA regulations to ensure customers have received a good outcome and that all recommendations are suitable, sustainable and affordable.
• Maintain accurate records of completed QA checks and actions required to rectify any issues or risks which may have been identified.
• Prepare detailed reports on quality findings and present them to senior management to reduce risk throughout the business and improve processes to enhance business and customer good outcomes.
• Identify process improvements to drive business efficiencies and enhance customer experience.
• Support the initial and ongoing supervision and sign off for trainee Advisors.
• Always follow FCA regulations and company expectations.
• Support training initiatives to enhance the quality and compliance awareness of team members and build strong relationships with colleagues to assist with their development
• Assist with call calibration sessions to ensure that quality and compliance are scored accurately and consistently throughout.
• Identify discrepancies, risks, and areas of improvement in lending processes and recommend corrective actions.
• Collaborate with advisors, case managers, management, and other stakeholders to maintain a robust quality framework.
• Stay up to date with industry regulations and best practices, ensuring all processes align with the latest standards.

What we expect from you:

• Proven experience in a Quality Assurance or similar role within the secured lending or financial services sector.
• Strong knowledge of FCA regulations, particularly those relating to secured lending and consumer credit.
• Experience of assessing advice activity and completion of Thematic Reviews.
• Excellent analytical skills with an ability to interpret complex information and identify trends.
• Effective communication and interpersonal skills, with a focus on providing constructive feedback and ability to build rapport with colleagues.
• Highly organised, detail-oriented, and able to manage multiple tasks in a fast-paced environment whilst meeting deadlines.
• Ability to achieve quality targets, whilst maintaining optimum performance levels and high work standards.
• Proficient in Microsoft Office Suite and familiar with quality assurance tools or software.
• Ability to work independently and as part of a team.

Our perks:

• An annual salary of £30k - £35K per annum
• Hybrid working (3 days in the office and 2 days from home)
• Flexible working arrangements to support a healthy work-life balance
• 33 days holiday inclusive of bank holidays
• Supportive team environment with opportunities for career advancement
• Salary sacrifice pension scheme
• Healthcare cash plan with separate balance for dependents
• Life assurance x 2
• Holiday buy & sell scheme
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced maternity, adoption or paternity leave
• Enhanced sick pay + income protection for up to 2 years
• Casual and gender-neutral dress policy
• Access to a range of retailer discounts through our various providers
• Fun and inclusive work environment with regular team incentives

Equal Opportunities

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.