Quality Assurance and Professional Practices Program Manager, Internal Audit

| Lakewood, CO, USA | Hybrid
Employer Provided Salary: 92,144-153,920 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
A Brief Overview
The Audit Department is responsible for ensuring markets and centralized departments are in compliance with federal and state regulations, as well as internal policies and procedures. The Senior Analyst of Quality Assurance and Professional Practices is responsible for developing, implementing and managing a comprehensive Quality Assurance and Improvement Program (QAIP) through executing reviews of engagements, performing assessments related to department activities, leading the department in adhering to the IIA Standards and regulatory requirements, interacting with the external examiners, coaching and developing staff, and executing improvements through emphasis on quality, efficiency and effectiveness of operations. In this role, the Senior Analyst uses expertise in auditing principles and best practices, requires strong communication, analytical, attention to detail, collaboration and critical thinking skills to complete assigned test work and utilizes resources to research and understand different levels of risk and risk mitigation tactics. The Sr Analyst prepares audit reports for review by Audit management and for presentation to the Audit Committee.
What you will do
Quality Assurance and Improvement Program

  • Strategic development and execution of a robust QAIP including, conducting research to identify changes and upcoming developments in applicable Standards, industry best practices, regulatory requirements, emerging trends within the field, and organizational developments to support and enhance the QAIP function, operating with minimal supervision
  • Lead/Perform Quality Assessment reviews (vertical, horizontal, targeted, periodic interim assessments and other reviews) to assess the effectiveness and efficiency of internal audit processes, identify areas for improvement and recommend corrective actions
  • Draft QAIP reports including the QA conclusions for the reviews performed and recommendations made
  • Through ongoing QA delivery work, provide credible and value-added check and challenge, with a keen focus on risk, an understanding of Internal Audit's product, function, coverage and methodology
  • Identify appropriate actions to enhance the quality, effectiveness and consistency of department work done, including learning and methodology impacts and process changes
  • Develop and/or enhance the Internal Audit Methodology including Policies, Procedures, Quality Assurance Program and conformance with the IIA Standards
  • Provide day-to-day support and guidance to the audit teams on methodology-related matters by leveraging experience and professional judgement
  • Establish, maintain and report on department Key Performance Indicators (KPIs) and lead effort to operationalize dashboard automation, improving department wide access and visibility
  • Identify opportunities for continuous monitoring of internal activities, develop and maintain reporting of metrics through interactive dashboards for Audit Management use
  • Coordinate and report the results of the periodic external Quality Assurance Review (eQAR)

Professional Practices

  • Design and execute department and individualized training programs based on the outcomes of QAIP reviews, other observations or Audit Management requests, focusing on quality, consistency and effectiveness to enhance the skills and knowledge of the internal auditors
  • Provide professional development support and guidance for department auditors
  • Recommend process changes to Audit Management through conducting Client Evaluation Surveys
  • Manage the department level issue management process including preparing periodic reports to the Audit Committee
  • Manage tracking of audit strategic initiatives; assist in developing project plans that align with QAIP and department level activities
  • Coordinate requests for Internal Audit including the collection and submission of required documentation during Regulatory exams
  • Manage the annual Audit Planning process, including arranging schedules, time tracking and reporting of the Audit Plans to Audit Management and the Audit Committee
  • Collaborate with audit teams to provide guidance and support in implementing best practices, improving audit methodologies and enhancing overall audit quality
  • Foster a culture of quality, excellence and continuous improvement within the Internal Audit function, promoting accountability and adherence to the professional standards
  • Establish and consistently maintain professional working relationships with Internal Audit Management; maintain Internal Audit communications through weekly and monthly meetings

Standard Sr Analyst Activities that may also be performed

  • Develop and implement audit programs
  • Complete audit testwork and conduct complex audits to verify accuracy of records, compliance of operations with policies and procedures and adherence to applicable laws and regulations
  • Lead interviews with individuals in departments and retail locations being audited
  • Record each audit procedure to support work performed and results obtained
  • Perform advanced level data analytics in support of projects
  • Complete audit programs including planning and being the auditor-in-charge for assigned audits
  • Identify risks and effectively communicate risks and proposed risk mitigation strategies to department management and employees
  • Contribute to the review of audit testwork completed by other auditors
  • Further integrate audit concepts into financial, regulatory and operational audits
  • Accomplish program objectives for complex audits within determined time constraints
  • Interface with and assist outside auditors to expedite their work
  • Independently draft audit reports for review by Audit Management
  • Respond to questions and provide complex consultative support to retail locations and departments
  • Train and mentor other employees in the department and proactively engage in training and development of staff
  • Update components of the risk assessment
  • Complete minimum Continuing Professional Education (CPE) requirements to comply with department standards and to maintain certifications
  • Perform other duties and projects as assigned
  • Understand and comply with all provisions of the Safety in the Workplace policy

Minimum Requirements

  • Typically requires a bachelor's degree in related field and a minimum of 5 years of related experience.
  • A combination of post-high school education, job related certification and related experience equivalent to 7 years may be considered in lieu of minimum requirements
  • Professional certification(s) (Certified Internal Auditor- specifically required to align with the IIA Standards of the QAIP function) obtained

Preferred Requirements

  • Prior experience with Quality Assurance Improvement Program activities
  • Prior experience working for a public company or bank in a Sr Auditor capacity
  • Previous assurance or consulting experience
  • Prior experience with audit specific data analytic techniques
  • Previous experience in banking regulation compliance, risk and control matrices

Knowledge, Skills, and Abilities

  • Solid foundation in business process description, risk identification, control design assessment, and control testing
  • Strong leadership skills to effectively lead others in the Audit department to achieve maximum performance through training and coaching
  • Ability to solve complex problems and implement solutions
  • Critical analysis skills to assess alternative solutions, conclusions or approaches to solve problems
  • Active learning skills to understand the implications of new information for problem solving and decision making
  • Active listening skills by giving full attention to what others are saying, taking time to understand the points being made and ask questions as appropriate
  • Proficient knowledge of business processes in the financial industry
  • Advanced knowledge of data analytic strategies
  • Excellent verbal and written communication skills and ability to comprehend complex problems
  • Strong customer-service and interpersonal skills
  • Advanced knowledge of COSO framework and risk and control analysis
  • Advanced skills in Microsoft Excel and Word, PDF and similar applications, and the ability to learn and work in the eGRC system
  • Strong analytical skills
  • Ability to work under strict time constraints and meet deadlines
  • Ability to work with all levels of employees and management as well as outside examiners
  • Knowledge of applicable regulations

Working Conditions and Physical Requirements

  • Frequently remains stationary throughout a typical business day
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  • Occasionally positions self to access drawers and shelves of various heights
  • Frequently reaches for and handles paperwork and files
  • Constantly communicates with customers, coworkers, and management in-person and on the phone
  • Must be able to exchange accurate information
  • FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range
$92,144.00 To $153,920.00
Statement of Benefits
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
*This job opportunity is expected to close on May 31, 2024*
*This job opportunity's deadline has been extended to June 5, 2024*

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Technology we use

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An Insider's view of FirstBank

What are some social events your company does?

The culture at FirstBank is like no other! They value diversity and encourage inclusion at all levels. I have enjoyed participating in several multicultural events like our Diwali and Lunar New Year celebrations; it has given me the opportunity to learn about different cultures and traditions in a safe and friendly environment.


IT Infrastructure Manager

What does your typical day look like?

As the Career Navigator, I work on anything from our summer internship program, developing programs for IT employee onboarding and development, facilitating shadowing opportunities, etc. While each day is different, I’m constantly collaborating with others and love that I’m able to be a small part in helping people meet their professional goals.


Technology Career Navigator

How does the company support your career growth?

FirstBank has been very supportive of my career growth in that they've allowed me to explore different tangents relating to my skillsets and interests, as well as support for continued education. I'm also excited to participate in our Women in Technology group, helping plan events promoting inclusive education and opportunities.


DevSecOps Analyst

How do you empower your team to be more creative?

Empowerment requires you to truly listen to your team, give them autonomy while encouraging them, share the desired outcome of an initiative along with the why, be available for questions and then, move out of their way! I am astonished by the exceptional results the team provides when they are empowered.


Technology Director

What’s the vibe like in the office?

FirstBank is inviting. Joining a new company can be daunting, but here it feels like a community. The culture and vibe are about welcoming and you feel that from day one. No other company I have worked for has made my transition feel easier.


Business Analyst

What are FirstBank Perks + Benefits

FirstBank Benefits Overview

FirstBank partners with our employees to achieve physical, emotional, mental, spiritual, professional and financial wellness to succeed at work and in life.

Volunteer in local community
In 2022, a total of 1,287 employees used a cumulative 9,748 VTO hours with non-profits in our communities!
Partners with nonprofits
FirstBank has donated nearly $80 million to charitable organizations since 2000. In 2022 FirstBank Donated more than $5.5 million to charitable organizations.
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
If you're an early riser or like to sleep in, no problem! FirstBank offers flexible schedule with of core hours of 9am-4pm.
Remote work program
Technology and Security employees have hybrid schedules with most coming in to the office 2 days a week.
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Strength Through Recognition of Inclusion, Diversity & Equity (known as STRIDE) was formed to support diversity, equity, and inclusion at FirstBank.
Health Insurance + Wellness
Flexible Spending Account (FSA)
FirstBank's Flexible Spending Account (FSA) helps employees and dependents cover out-of-pocket medical costs with pre-tax contributions up to $2,550 annually.
Disability insurance
FirstBank provides both short-term and long-term disability insurance.
Dental insurance
FirstBank offers two PDPPlus dental plan options through MetLife. A unique feature for covered adults is one fluoride treatment during the year, at no additional cost.
Vision insurance
Your eyesight deserves the best care. With FirstBank's vision plan, you have coverage for eye exams, eyeglasses, and contact lenses
Health insurance
FirstBank contributes to the premium cost of employees and their eligible dependents on single coverage health insurance.
Life insurance
FirstBank covers two times an employees annual salary for life and accidental death/dismemberment insurance at no cost to the employee.
Mental health benefits
FirstBank partners with Lyra for Mental Health Support for the whole family including 8 free coaching sessions annually.
Financial & Retirement
FirstBank employees may contribute up to 80% of their salary to their 401k.
Company equity
FirstBank is proud to offer an Employee Stock Ownership Plan (ESOP) as one of our many benefits.
Child Care & Parental Leave
Generous parental leave
Paid Parental Bonding Leave (PPBL) is paid leave to bond with and care for a newborn or a new child placed through adoption or foster placement.
Family medical leave
FMLA provides certain employees with up to 12 weeks of unpaid, job-protected leave per year. It also requires that their group health benefits be maintained during the leave.
Vacation + Time Off
Generous PTO
FirstBankers are encouraged to take time to rest and renew, so FirstBank offers PTO starting at 18 paid days off per calendar year to be used for a combination of personal, vacation and sick time.
Paid volunteer time
Because we believe in doing what's best for our employees and communities, each year FirstBank gives its employees 2 full days to volunteer in the community however they choose.
Paid holidays
Bereavement leave benefits
Office Perks
Onsite office parking
You'll never have to worry about parking. We have a full parking garage at no cost to employees, plus additional onsite parking, a bike closet, and electric vehicle charging stations.
Onsite gym
Professional Development
Job training & conferences
In addition to full access to LinkedIn Learning and a dedicated conference attendance budget, FirstBank has an in-house training team that provides training for all employees.
Tuition reimbursement
We reimburse employees up to $3,000 annually for tuition and books for business-related classes. We also help cover cost for employee's children to pursue post-high school education and training.
Promote from within
Mentorship program
FirstBank offers multiple mentorship programs, including Women in Technology and Elevate Leadership.
Online course subscriptions available
Customized development tracks
Paid industry certifications
FirstBank will reimburse a Technology employee for the testing fees associated with obtaining a qualified Technology certification.

Additional Perks + Benefits

FirstBank offers a number of career stages so employees can explore opportunities in a way that keeps them growing, challenged and contributing. We believe in our talent so much that we primarily use a promote from within approach.

FirstBank employee rights and benefits are governed by the official plan documents. If any discrepancy exists between this communication and the official plan documents, the plan documents will prevail. FirstBank reserves the right to change any benefit plan without notice. Benefits are not a guarantee of employment. FirstBank cannot provide tax or financial advice. Benefit Eligibility is subject to terms and conditions of employment.

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