Quality Assurance and Operations Manager

We are seeking a high-performing Quality Assurance and Operations Manager with robust experience in the jewelry industry. This position will work on-site at our vendor in New Jersey, overseeing everything from order processing to final shipment. This role requires deep involvement in production, direct management of onsite vendor relations, and a relentless focus on maintaining VRAI’s quality standards. The ideal candidate will have a strong background in fine jewelry production, a passion for hands-on work, and the ability to drive projects forward collaboratively and efficiently.

Responsibilities

• Vendor Relationships and Production Oversight: Build and maintain strong vendor relationships, oversee production and on-time delivery, and ensure jewelry meets quality standards before shipping.
• Quality Control and Data Analysis: Implement quality control measures, document and report issues, take corrective actions, and analyze data to improve quality and operations.
• Repairs, Returns, and Inventory Management: Manage repairs, returns, and inventory control at the vendor site, ensuring clear communication with Customer Experience and Operations teams.
• Product Development Collaboration: Work with the Product Development Manager to deliver quality product samples on time, adhering to the Product Development Calendar.

Requirements

• A minimum of 8 years of hands-on experience in quality control and production within the fine jewelry industry, including familiarity with made-to-order and drop-ship business models.
• Extensive knowledge of jewelry development and manufacturing lifecycle, materials, and advanced manufacturing techniques with excellent attention to detail.
• Knowledge of working with ERP systems and operations process improvement.
• Excellent communication skills.
• Must thrive in a fast-paced environment.
• A strategic and creative thinker, who is a self-starter, able to adapt and execute quickly, delivering quality solutions.