Quality Assurance and Improvement specialist

Summary

Quality Strategy & Policy:
- Define and implement the organization’s quality strategy.Align quality objectives with business goals.
- Lead ISO or other certification initiatives.

Quality Management System (QMS):
- Develop, document, and monitor QMS processes.
- Ensure compliance with standards such as ISO 9001 or sector-specific requirements.
- Conduct internal and external audits.

Process Improvement:
- Identify inefficiencies and implement corrective and preventive actions (CAPA).
- Use Lean / Six Sigma / Kaizen methodologies to drive improvement.
Customer Satisfaction - Monitor customer feedback and complaints.
- Lead root cause analysis and implement improvements.
- Maintain high levels of product/service reliability.
Supplier Quality - Evaluate and audit suppliers.
- Ensure incoming materials or services meet quality standards.

Training & Awareness:
- Train staff on quality standards, tools, and processes.
- Promote a culture of continuous improvement and quality ownership.

Performance Monitoring:
- Define and track KPIs (Key Performance Indicators).
- Report quality metrics to senior management.

3+ years of experience in Quality Management, Process Improvement, or Operational Excellence.

Proven track record in establishing or upgrading QMS and leading ISO or equivalent certification.

Demonstrated success in managing multi-department quality initiatives and driving measurable improvement.

Experience in supplier quality management and customer satisfaction improvement programs.

Prior leadership or cross-functional management experience essential.

Base pay of 500$ + commission.

Remote opportunity .