QUALITY ASSURANCE ANALYST

Description

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit www.gls-group.com. 

Requirements

PRIMARY FUNCTION:

Working in the product team, you will be responsible for ensuring the delivery of high-quality software products and services. You will work closely with the development team, business analysts, and stakeholders to understand project requirements, design test plans, and execute comprehensive testing procedures. Your attention to detail, technical acumen, and ability to adapt in a fast-paced environment will be essential in ensuring the reliability, functionality, and performance of our products. 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Collaborate with business analysts and development teams to understand project requirements and develop test plans and strategies
• Design and execute test cases, including functional, regression, integration, and performance testing 
• Identify and report software defects, issues, and inconsistencies in a clear and concise manner using issue tracking tools 
• Participate in the review and validation of user stories and functional specifications
• Perform exploratory testing to identify potential usability and user experience improvements 
• Develop and maintain test data and test environments as required for testing purposes 
• Define the test strategy for live validations, ensuring a smooth transition to production environments 
• Work closely with developers to ensure timely resolution of defects and issues 
• Participate in agile development and scrum meetings to provide feedback and ensure quality throughout the development lifecycle
• Conduct root cause analysis of complex defects and work with the development team to identify and implement effective solutions
• Present demos to stakeholders prior to software deployments, effectively communicating the functionality and quality of the software 
• Keep up to date with the latest testing tools, methodologies, and industry best practices 
• Support and assist developers with the auto deployment process and build release activities  
• Maintain QA environments by updating them with each new software build, ensuring correct configurations and functionality 
• Monitor project progress and identify potential risks, proposing mitigation strategies as needed 
• Maintain up-to-date knowledge of industry best practices, technological advancements, and business trends 
• May be required to perform tasks beyond those explicitly listed in this role.

FUNCTIONAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Bachelor's degree in Computer Science, Information Technology, or a related field 
• Proven experience as a Quality Assurance Analyst or Software Tester in a fast-paced environment 
• Strong technical acumen and ability to understand complex software systems 
• Experience in designing and executing test cases for various types of testing, including functional, regression, integration, and performance testing 
• Ability to work in a dynamic environment and context switch between different projects efficiently. 
• Familiarity with testing tools and defect tracking systems 
• Excellent problem-solving and analytical skills with a keen eye for detail 
• Strong communication and interpersonal skills to collaborate effectively with development teams and stakeholders 
• Knowledge of Agile development methodologies is a plus 
• Ideal candidate will have experience working in the Shipping/Logistics domain and exposure to the following programming languages: JavaScript, Python, HTML, C#, SQL, CSS 
• Attention to detail with a focused approach to solving problems, answering questions, and dealing with people
• Professional demeanor, highly energetic, motivated self-starter
• Exceptional verbal and written professional communication skills
• Skilled with use of Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Decision-making, problem resolution, and creative thinking skills

EEO STATEMENT:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to GLS, and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.