Quality Assurance Analyst

General Description

The Quality Assurance Analyst works with management and team members to enhance and maintain NorthWinds Technology products. Individual’s workload includes, creating and executing test plans, working with development staff to correct issues prior to a production release and training business users on new or modified applications.  This role will continuously and consistently evaluate work and determines if further testing is needed to meet/exceed customer expectations.  The Quality Assurance Analyst will provide professional and superior test plans, customer support, and product testing to ensure the highest level of customer satisfaction, retention, and growth.  The Quality Assurance Analyst is professional and projects an energetic attitude. Individual is dependable and possesses strong organization, reasoning, and analytical skills with excellent follow through.

Essential Duties and Responsibilities

• Has conceptual knowledge of fundamental theories, principles, and practices within the development lifecycle. Participate in Agile team, planning, and status meetings.
• Works under clearly defined guidelines and requirements.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance and direction from higher level roles.
• Create and execute test plans to ensure that applications meet business requirements and system goals, fulfill end-user requirements and identify existing or potential issues.
• Track issues identified while executing test plans.
• Communicate test progress, test results and other relevant information to project stakeholders and management.
• Act as a liaison between development staff and customers to provide customer service.
• Will interact with clients for various testing processes
• Will complete and/or participate in demos with client groups
• Will have a basic understanding of Quality Assurance (QA) Toolsets and processes
• Requires basic skill set and proficiency within the field.

Desirable traits and skills include:

• Test design mindset: can translate requirements into clear, thorough test cases (positive, negative, boundary, and exploratory scenarios).
• Automation mindset: looks for repeatable checks to automate, understands automation’s strengths/limits, and can read/write basic scripts within a test framework.
• High attention to detail: validates acceptance criteria, UI behavior, data, and workflow outcomes; catches issues before release.
• Defect reporting rigor: writes clear, reproducible bugs with expected vs. actual results, steps, screenshots/logs as available, and impact/risk notes.
• Analytical problem-solver: isolates root cause signals, narrows variables, and partners with others to verify fixes efficiently.
• Risk-based thinking: prioritizes testing around customer impact, critical paths, and regression risk—especially when time is limited.
• Strong time management and follow-through: manages multiple assignments, communicates status early, and meets deadlines.
• Data and environment discipline: comfortable setting up test data, using sandboxes/environments appropriately, and keeping test evidence organized.
• CI/CD and tooling awareness: comfortable running automated suites in pipelines, reviewing results, and helping keep automated tests reliable and maintainable.
• Clear communicator: provides concise test results, asks good questions, and gives actionable feedback to developers/analysts and stakeholders.
• Collaborative team mindset: works well across roles, is proactive about clarifying requirements, and supports release readiness.
• Curious and adaptable: enjoys finding edge cases, learning the domain and tools (e.g., Salesforce, Copado, and test automation frameworks), and adjusting to changing requirements.
• Salesforce, Copado Automated Testing, and SQL experience a plus.

Non-Essential Duties and Responsibilities

• Performs other job-related duties as assigned. 

 

Education/Experience/Personal Requirements

• Associate Degree in computer science or relate field or a minimum of 1-3 years of relevant work experience.
• Proficient in Microsoft Office Suite
• Basic understanding of query language
• Ability to function as a team player and work independently
• Ability to focus on deadlines and deliverables

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.
• Visual Acuity. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

 

Work Conditions

The work conditions described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office working conditions which may require sitting for extended periods of time
• National travel required <5%

Why NorthWinds

We’re not just building software — we’re building a place where employees can learn, grow, and make a meaningful impact.

What we offer:

• Full-time remote work with flexibility and trust
• Competitive base salary and annual bonus program
• Generous PTO, floating holidays, and volunteer time off
• 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
• Comprehensive health benefits and disability coverage
• Profit sharing with discretionary contributions
• HSA, FSA, and dependent care accounts
• A culture built on collaboration, learning, and balance

Qualifications Education Preferred Associates or better. Experience Preferred Quality Assurance (QA) toolsets and processes Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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