Quality Assurance Analyst

ABOUT THIS POSITION

What is the purpose of this position?
We are looking for an outstanding, brilliant, and driven team member who is self- motivated and enjoys working in a team environment. The ideal candidate will play a critical role in developing and improving the knowledge and productivity of employees through effective assessing the quality of the performance all employees within the operations organization.

WHAT YOU'LL DO

Quality and Assurance

· Create and Implement process and procedure manuals/documentation as needed.

· Collaboration with departmental management to create and promote quality measures and goals.

· Record, report and analyze employee performance metrics against departmental goals.

· Conduct quality assurance reviews and provide coaching and corrective action plans.

· Manage & maintain assessment data records and deliver quarterly to leadership.

Learning and Development

· Conducts regularly scheduled client facing webinars for multiple products within the Waystar suite of solutions.

· Regularly works with Operations Delivery Management and Product team members to ensure that each solution-based webinar contains current material.

· Develop educational materials through all stages from concept through delivery, including research and design, i.e., manuals, facilitator and participant guides/handouts, PowerPoint presentations, and job aids.

· Facilitate classroom and/or individual training on a variety of topics, including but not limited to new hire training, product training, processes, and procedures.

· Perform other duties and /or projects as assigned by management within the area of responsibility and control.

WHAT YOU'LL NEED

Do you fit our team?

· Candidates must be service oriented, self-confident, and dependable.

· Excellent customer service skills.

· Excellent communication skills both written and verbal.

· Ability to read and write clear and understandable instructions.

· Good problem solving & decision-making skills.

· Ability to handle multiple tasks simultaneously and effectively manage daily responsibilities.

· Advanced expertise with spreadsheet and word processing software.

· Promote quality to established company standards and processes.

· Reinforce Waystar values through communication and training.

· Experience in Procedure Development and Process Improvement

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.