Quality Assurance Analyst

Key Accountabilities:

• Perform responsibilities related to Disbursements Processing Operations and other assigned duties.
• Participate in department staff meetings to discuss processing issues and identify clarification measures.
• Engage in meetings, focus groups, and discussions with internal and external business units to ensure processes are accurately documented and quality checked.
• Complete departmental tasks as assigned by the team leader.
• Collaborate with the team leader to develop team and Business Unit-wide process improvement initiatives and contests.

Qualifications:

• Must have at least one year of tenure at the current level.
• Must demonstrate good and consistent performance metrics.
• Experience in managing multiple tasks and the ability to work in a fast-paced environment.
• Must meet work expectations and adapt to changes in task queues throughout the day.
• Willingness to work overtime, including weekends, when necessary.

Technical Skills:

• Data Analysis and Research: Ability to locate and gather relevant information, analyze and interpret data effectively.
• Administrative: Proficient in validating data, checking and comparing information, and entering pertinent data into systems.
• Documentation: Capable of providing clear and concise comments to convey history and instructions.

Minimum Skills:

• Good understanding of the team's products.
• Basic operational knowledge of the team's tools and systems.
• Basic working knowledge of the team's processes.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].