Quality Assurance Analyst

Software QA Analyst

The ideal candidate must be a self-starter who takes initiative in ensuring the reliability and performance of mission-critical public safety software. This role requires an individual who can work independently to design and execute test strategies for both C#, iOS, and Android client applications and backend C++ and Java server components responsible for real-time data processing, dispatch integration, and secure communication. The candidate should proactively identify potential quality risks, implement automation strategies, and continuously enhance testing processes. Given the high-stakes nature of public safety solutions, the ability to quickly troubleshoot issues, adapt to evolving requirements, and take ownership of QA initiatives is essential. Strong problem-solving skills, a passion for improving software quality, and the ability to collaborate effectively in an agile environment are critical to success in this role.

Responsibilities and Duties:

• Design, develop, and execute automated and manual test cases for software
• Perform functional, regression, integration, performance, and security testing on both client and server-side applications
• Manual testing of iOS and Android applications written in DART using the Flutter framework
• Manual testing of client applications written in C#
• Manual testing of server applications written in C++ and Java
• Test BETA versions of Microsoft Windows with Caliber’s Mobile and backend server software
• Design and execute load, stress, and scalability tests for backend services using JMeter or similar software
• Identify, document, and track defects using issue-tracking tools like JIRA
• Work closely with developers, DevOps, and product managers
• Help to ensure compliance with CJIS security policies and other public safety industry standards

Skills and knowledge:

• Experience as a Software QA Engineer/Analyst, with several years of expertise in leading quality assurance efforts and ensuring software reliability
• Proficient in designing, developing, and executing manual test cases for software.
• Must have excellent organizational skills and multitasking abilities, the ability to handle multiple testing efforts simultaneously, and the agility to quickly adapt to changing requirements while ensuring thorough and accurate testing of mission-critical software in a fast-paced environment
• Ability to balance manual and automated testing, coordinating with cross-functional teams, and responding to deadlines without compromising quality
• Proven experience in testing iOS and Android applications, with a focus on ensuring functionality, performance, and user experience across both platforms
• Proficiency using JIRA for issue tracking
• Familiarity designing and executing load, stress, and scalability tests for backend services using JMeter or other similar software
• Proficiency in C++ application testing, including understanding memory management, multithreading, and networking concepts
• Proficiency creating and testing with Virtual Machines
• Proficiency installing Windows and Windows applications
• Proficiency installing, configuring and using Microsoft SQL Server
• Knowledge of programming languages for automation: Python, Java, JavaScript, or C#
• Knowledge of mobile app distribution and testing using TestFlight for iOS applications
• Experience working in an Agile environment
• Proficiency in analyzing debug and log files to identify, troubleshoot, and isolate defects effectively.

Additional qualifications and skills, preferred:

• Background in public safety, emergency response, or law enforcement software
• Familiarity with CJIS (Criminal Justice Information Services) compliance standards and security requirements
• Familiarity with JUnit tests for unit and integration testing, particularly for Java-based components.
• Automation Testing Engineer Certificate (ATC)
• ISTQB Certification
• Certified Scrum Master Certification