About this role:
Wells Fargo is seeking a Quality Assurance Analyst in Unsecured Lending Operations . Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
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Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations.
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Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line.
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Identify risks and problem areas and recommend improvements.
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Research risk and develop solutions for problems identified.
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Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations.
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Provide support for exam management activities and any other initiatives as needed.
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Mentor less experienced staff and assist with their development.
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Consult with leadership related to results of assessment.
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Communicate overall process or transaction quality.
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Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.
Required Qualifications:
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2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
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Experience reviewing legal documents throughout the litigation process.
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Experience working in Consumer Collections and Servicing and/or Card Services.
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Experience conducting 2nd level reviews throughout our legal suits process including: affidavit document review, complaints, and judgements, etc.
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Ability to manage a large workload volume.
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Strong organizational skills
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Experience with reviewing daily accounts/documents to ensure all process requirements are being followed.
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Able to work in a team environment internally and externally that includes law firms.
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Ability to identify opportunities and then communicate feedback at any level professionally.
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Experience with ECaR, FDR, Hogan, IRRIS, XPM, and ICMP.
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Must adapt well to frequent change and become a catalyst for change where necessary.
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Experience supporting products and have strong research and analytical skills.
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Hours of Operation: Monday - Friday 7:00 am - 5:00 pm (local standard time)
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This position is not eligible for Visa Sponsorship.
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This position offers a hybrid work schedule
Location:
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800 Jordan Creek Parkway, West Des Moines, IA 50266
Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.
NOTE: Job posting may come down early due to volume of applicants.
Posting End Date:
13 Apr 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations.
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At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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