foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.
Job DescriptionWe are seeking fluent Norwegian / Swedish/ Czech speakers (speaking, reading, and writing) to join our Quality Assurance team. As a Quality Assurance Analyst, you will be responsible for auditing interactions across multiple Line of Business (Service Ops & Vendor Ops) and communication channels (chat, call, and email) to ensure compliance with company policies and standard operating procedures (SOPs). You will play a key role in improving customers, vendors and riders’ experience by providing actionable feedback, identifying process gaps, and partnering with stakeholders to enhance service quality.
Key Responsibilities:
- Audit frontline agent interactions (chat, call, and email) for transaction quality, SOP adherence, and customer / vendor / rider experience.
- Maintain high levels of productivity and accuracy in all audits.
- Conduct deep-dive analyses to identify root causes of customer / vendor / rider dissatisfaction and highlight recurring issues.
- Collaborate with internal stakeholders to design and implement service improvement initiatives that drive SAT performance.
- Track and report quality trends at both team and individual levels using QA monitoring tools.
- Provide constructive feedback and coaching support to agents through their team leaders.
- Participate in regular calibration sessions to ensure consistent evaluation standards across teams.
- Full professional proficiency in English (written and verbal) is required, alongside fluency in Czech, Norwegian or Swedish.
- Detail-oriented with excellent analytical and problem-solving skills.
- Ability to provide clear, actionable feedback in a professional and constructive manner.
- Strong communication and stakeholder management skills.
- Comfortable working in a fast-paced environment with shifting priorities.
- Experience in quality assurance, auditing or customer service is a plus.
Your Benefits
- Modern and dog-friendly office in Budapest’s Mill Park – easy to reach, even by bike!
- International good vibe + strong corporate background = a secure & inspiring place to grow.
- From day one: life, accident & health insurance (MetLife).
- SZÉP-card & Medicare health package.
- foodora PRO & vouchers – tasty meals, even in the home office.
- Mental health support & relaxing office massages.
- In-house English lessons + LinkedIn Learning access.
- Extra days off, AYCM partnership & all tools provided.
- Social impact matters: we support 6 charities and you can join in!
Skills Required
- Full professional proficiency in written and spoken English
- Fluency in Czech, Norwegian, or Swedish
- Strong attention to detail
- Excellent analytical and problem-solving skills
- Ability to provide clear, actionable, constructive feedback
- Strong communication and stakeholder management skills
- Ability to work in a fast-paced environment with shifting priorities
- Experience in quality assurance, auditing, or customer service
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
