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The Role
The Quality Assurance Analyst will oversee compliance activities for IRS M365 services, ensuring quality standards, documentation, and process improvements.
Summary Generated by Built In
Location: Remote
Clearance Required: Public Trust (Minimum Background Investigation – MBI)
Employment Type: Full-Time
Overview
Lucayan Technology Solutions is seeking a detail-oriented Quality Assurance Analyst to support quality assurance and compliance activities for the IRS Microsoft 365 (M365) environment. The ideal candidate will ensure that all deliverables meet project standards, federal compliance requirements, and IRS-specific traceability needs. This role emphasizes continuous improvement, documentation, and collaboration with technical teams and IRS stakeholders.
Key Responsibilities
Required Qualifications
Security Clearance & Training Requirements
Work Environment
Clearance Required: Public Trust (Minimum Background Investigation – MBI)
Employment Type: Full-Time
Overview
Lucayan Technology Solutions is seeking a detail-oriented Quality Assurance Analyst to support quality assurance and compliance activities for the IRS Microsoft 365 (M365) environment. The ideal candidate will ensure that all deliverables meet project standards, federal compliance requirements, and IRS-specific traceability needs. This role emphasizes continuous improvement, documentation, and collaboration with technical teams and IRS stakeholders.
Key Responsibilities
- Develop, implement, and execute quality assurance processes for M365 services and project deliverables.
- Monitor and ensure compliance with project requirements, federal standards, and IRS-specific guidelines.
- Prepare, maintain, and update quality documentation, reports, and dashboards.
- Identify areas for process improvement and recommend corrective actions.
- Support audits, reviews, and internal/external assessments related to M365 deliverables.
- Collaborate with IRS SMEs and project teams to ensure deliverables meet compliance, traceability, and quality requirements.
- Participate in continuous improvement initiatives to strengthen quality assurance practices across the organization.
Required Qualifications
- Minimum 5 years’ experience in quality assurance, compliance, or related roles, preferably in large corporate or federal government environments.
- Experience supporting federal government clients or high-compliance environments; IRS experience preferred.
- Familiarity with Microsoft 365 environments and cloud-based service deliverables preferred.
- Strong attention to detail, organizational skills, and analytical abilities.
- Excellent written and verbal communication skills, with the ability to clearly document findings and recommendations.
Security Clearance & Training Requirements
- Must have or be able to obtain a Public Trust (MBI) clearance.
- Must complete all IRS-required security, privacy, and compliance training.
- Must comply with federal cybersecurity and quality assurance protocols.
- Prior experience supporting IRS systems, modernization initiatives, or federal compliance programs.
- Knowledge of quality frameworks, audit processes, and federal standards such as NIST or FISMA.
- Experience with documentation tools, quality tracking systems, and reporting dashboards.
- Strong ability to identify process inefficiencies and implement improvements in a structured, compliance-focused environment.
Work Environment
- Fully remote position with collaboration across distributed teams, technical staff, and IRS stakeholders.
- Fast-paced, compliance-driven environment supporting federal programs.
- May involve occasional after-hours support for audits, reporting deadlines, or urgent quality issues.
- Requires high attention to detail, accountability, and adherence to federal and IRS-specific quality standards.
Top Skills
Documentation Tools
Microsoft 365
Quality Tracking Systems
Reporting Dashboards
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The Company
What We Do
Lucayan Technology Solutions LLC is a CVE and Hub Zone Certified, (Disabled) Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers' ultimate success.
