Quality Assurance Analyst I

Are you a skilled Quality Assurance Analyst with a proven track record test Web based application, data intake and warehousing systems?  Look no further – you could be the ideal candidate for us!

At the Center for Health Information and Analysis (CHIA), we provide the factual foundation for data-driven health care interventions.  CHIA is an independent state agency whose work is trusted by policymakers, health care leaders, and researchers alike to craft policies that improve the quality and equity of care, while keeping costs affordable for Massachusetts families.

We serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to promote transparency into our health care system.  By joining CHIA, you’ll help turn healthcare data into insight by helping to build systems that allow us to produce valuable reporting and content that plays a pivotal role in evidence-based decision making.

We are looking to hire a skilled Quality Assurance Analyst to work alongside our other talented test engineers and developers within CHIA’s Data Operation and Technology (DOT) Group.  The testers’ duties will include quality assurance testing of CHIA developed web-based applications, data intake and warehousing systems.  Working with their manager, this position will design, develop, document, and execute tests to verify that applications created by CHIA meet all business requirements and functions as required.  Quality Assurance Analysts must be detail oriented and have excellent written and verbal communication skills, particularly around the reporting of issues or defects found during testing.

The position is accountable for communicating work status, holding to committed schedules, working with their development counter parts, and ensuring all products delivered to customers are of high quality and meet their requirements. Additionally, this position ensures that all methods and procedures for test plan and test case development are followed, and work is clearly documented.

Quality Assurance Analyst I is a full-time position and key member of CHIA’s software development organization reporting to the Manager, Software Test.  As a member of this team, you will have the opportunity to:

• Create and document test plans and test files in accordance with business requirements for applications under test.
• Conduct manual and/or scripted tests against applications under test to ensure business requirements are met.
• Thoroughly document test case results utilizing tools such as MS Excel, Teams, Azure DevOps, CHIA collaboration tools and others 
• Document issues in CHIA bug tracking applications, detailing functionality requirements deficits.
• Perform troubleshooting to assist in identification of resolutions to both technical and non-technical problems.
• Collaborate with and provide information and support to Application Developers to assist in corrective actions.
• Create detailed test cases to evaluate the quality of web applications and systems built within CHIA.
• Create and execute test cases using ‘production quality synthetic’ data sets to ensure application data integrity.
• Provide testing estimates to management and project team, based on test cases.
• Review and provide feedback to Business Analysts on application and systems requirements documents
• Attend and / or lead bug triage meetings with development and business teams
• Triage, logging and tracking of production bugs for CHIA Web Applications as applicable
• Comply with CHIA data security requirements and assist in identifying potential data security risks.

Here are the important qualifications we are looking for:

• Bachelor’s degree or equivalent work experience required.
• Minimum of 4 years software testing or equivalent experience required.
• Excellent interpersonal, verbal, written, and presentation skills, along with excellent documentation skills
• Ability to work independently with little guidance.
• Ability to quickly learn new software applications and techniques as related to data submission/compliance and application testing
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Creative thinking and resourcefulness to fulfill testing requirements with existing in-house toolsets.
• Ability to stay well organized, detailed and process oriented when under pressure to meet development deadlines.
• Able to adapt to shifting priorities based on business needs and multi-task
• Health Information and Analysis Industry knowledge
• Experience working with large scale Database Systems like SQL Server, PostGresSQL, Snowflake,
• Experience working with ETL Tools like Talend Data Fabric and IBM DataStage.
• Experience with Agile Software Development & Testing methods for deployment in cloud environments, preferably MS Azure a plus.

Other things to know:

• We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.
• We value the talent and expertise you bring to the table, so we offer a competitive salary range of $75,826.40  - $100,000 for this position.

Together, let's embark on a journey of meaningful impact in health care. We invite you to take a chance on CHIA, where your expertise will shape the future of health policy in Massachusetts. Likewise, we're eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we'll forge new paths, innovate, and lead the way toward a stronger Commonwealth.

Minimum Entrance Requirements:

Applicants must have at least (A) one (1) year of full-time or equivalent part-time, professional, or practical experience in information technology applications development or (B) any equivalent combination of the required experience and the substitutions below.

Substitution:

 An Associate's degree or higher in a related field may be substituted for the required experience.

NAGE Unit 6: Applications Development Job Family Level I; Quality Assurance Analyst I Full salary range is: $75,826.40 - $112,960.38

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Together, let's embark on a journey of meaningful impact in healthcare. We invite you to take a chance on CHIA, where your expertise will shape the future of healthcare in Massachusetts.