Quality Assurance Analyst I (Remote)

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

The Quality Assurance Analyst I is responsible for continuously improving the quality of the company’s product line by preventing, quickly detecting, and validating product and process defects, to deliver market and customer driven business results. You will evaluate the test results, prepare change requests and generate measures to assess the product quality. In this role you will work with an integrated team of developers, product managers, product owners, and system analysts for test planning, test automation and execution, and product validation.

Role qualifications: 

• BS or BA or work experience or 2 plus years work experience in business/systems testing 

• Health care industry preferred 

• Must have a solid understanding of general testing techniques such as functional, integration performance and regression testing 

• Knowledge of manual/automated Testing methodology and its applied uses in regression, cross browser and functional testing. 

• Available for testing during releases occasionally on Saturday mornings and Wednesday evenings. 

• Understand appropriate use of common test automation frameworks including capture/replay, data-driven, keyword-driven and behavior-driven. 

• Working knowledge of agile work planning tool (JIRA or similar). 

• Experience with SQL. 

• Preferable working experience using Insomnia or Postman. 

• Preferable working experience using Splunk. 

• Preferable working experience with Cucumber. 

• Preferable working experience using source-control change management software (GIT or similar). 

• Preferable working knowledge of test management software (TestRail or similar). 

• Preferable working knowledge of Continuous Integration tools (Jenkins or similar). 

• Knowledge of JSON and X12 formatting is a plus. 

• Ability to estimate test schedules and assess risk with supervision. 

What you will be doing: 

• Assisting with test plans, writing test scenarios and test cases based on business, user, functional and nonfunctional requirements. 

• Reviewing requirements and determines gaps or missing elements in system, process and/or functional requirements. 

• Working with integrated team with Product Owner and Development Engineers to understand product features and technical implementation details. 

• Evaluating and recommends QA standards and continual improvement activities; Making recommendations for long-term improvements of quality assurance process, workflow and QA department. 

• Eagerly seeking opportunity to mentor other analysts in testing methodology and the software development life cycle 

• Executing and monitors testing results and communicates the results. Coordinating with UAT test group(s) to ensure all issues are communicated and resolved. 

• Validating and documents completion of testing and development processes. Ensuring compliance with testing and development methodology and policies. 

• Providing production support of software products by investigating and recreating reported defects. 

• Participates in release implementation. 

• Collaborating with User Experience and Customer support to incorporate usability and customer feedback into your testing approach 

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Availity Culture and Benefits: 

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “Availadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. 

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next Steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:

• Recruiter Resume Review

• Manager Resume Review

• Recruiter Video Interview

• Manager Video Interview

• Final Video Interview