Permanent
Job DescriptionYour Role
As a Quality Assurance Analyst, you will uphold Electrolux’s commitment to delivering exceptional consumer experiences. You will monitor and evaluate customer interactions to ensure compliance with company standards, regulatory requirements, and contractual obligations. Your insights will drive continuous improvement, support coaching initiatives, and enhance overall performance within the Consumer Contact Centre.
Key Responsibilities
Monitor and evaluate inbound and outbound customer interactions to ensure quality standards, compliance, and contractual obligations are met
Analyse performance trends using tools such as Power BI and prepare clear reports with actionable insights for management
Provide constructive feedback and side-by-side coaching to agents and managers to improve skills and service delivery
Ensure regulated products are sold compliantly and that processes and policies are consistently followed
Collaborate with stakeholders to identify gaps and implement solutions that enhance the customer experience and drive continuous improvement
About You
You excel in accuracy and consistency, with a strong eye for detail. This role involves structured processes and repeated tasks, so you’ll need to enjoy working within routine and take pride in maintaining high standards every time.
You are confident in analysing data and creating reports, and you have experience with tools such as Power BI, and you have strong knowledge and skills with Excel.
You communicate effectively and know how to give feedback in a constructive way that maintains positive relationships
You work well with others, managing multiple stakeholders and collaborating across teams
You bring experience from contact centre operations and ideally have a background in quality assurance
You are proficient in English, both spoken and written
You are familiar with contact monitoring tools and compliance standards
You are comfortable with occasional travel within the UK & Ireland (up to 10%)
Why Electrolux
Hybrid working model (3 days office, 2 days home).
Flexible working hours (7.5 hours/day, earliest start 8:00–9:30, finish 16:30–18:00).
Opportunities for growth and development within a global leader in home appliances.
Full-time contract.
Ready to shape living for the better? Apply now and join Electrolux!
Top Skills
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
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