Quality Associate

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

Our commitment to quality and safety is paramount to what we do and is built into every product we design and manufacture. And we do this with unwavering integrity, unbridled passion, and laser-like focus to earn grown-ups’ trust and put smiles on kids’ faces around the world. Our mission is to be an industry leader in producing the most trusted, safe, durable, and highest quality toys in the most regulatory compliant, environmentally, and socially responsible way.

Job Description

The Opportunity: 

The Quality Assurance Associate, reporting to the Quality Manager of Distribution & Logistics, is responsible for supporting the Mattel quality and compliance standards throughout the manufacturing/operations processes at Mattel in order to ensure that the customers’ expectations are met, and only pristine, compliant, active products go back into inventory.

What Your Impact Will Be: 

• Perform inspections and audit internal production/processes within established procedures and guidelines to determine acceptability of product based on knowledge of company's quality standards.
• Document all inspection results in proper computer locations in a timely and accurate manner (Oracle, WMS, spreadsheets/databases).
• Track and follow up with supervisor on 100% inspection progress and workload.
• Assist in processing quality related customer returns, as needed
• Cross-train to assist in other departments, as needed.
• Maintain QC sample inventory and distribute QC samples to the DC’s. 
• Communicate and document non-compliance findings appropriately and within a set timeline. 
• Perform minor rework and/or repackaging of rejected products.
• Communicate quality findings to the various Floor Supervisors and summarize in a written report.

Qualifications

What We’re Looking For:

• Developed math and reading skills
• Effective problem-solving skills
• Ability to work independently
• Ability to work with teams in different locations
• General computer efficiency
• Attention to detail
• Strong written and verbal communication skills
• Demonstrated ability to work as a team player
• Ability to be flexible and work overtime to meet the needs of the business.
• Lift 30 lbs. on a frequent basis and up to 50 lbs. on occasion.
• Stand and/or walk on concrete floors 8-10 hours a day. Able to stand / walk for extended periods of time
• Perform tasks which include continuously pulling, pushing, grasping, bending, and reaching.
• Bilingual in English and Spanish, not required, but beneficial
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Additional Information

What It’s Like to Work Here:
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.