Quality Associate II

Job Description
Join our Commercial Investment Bank as a Quality Lead Senior Associate, where you'll ensure adherence to Merchant Services Client Service and Implementations criteria. Manage quality processes, implement tests, and oversee operational policies. Monitor control environments, complete evaluations, and lead special projects. Direct team activities, ensuring compliance with regulatory rules and company policies.
Maintain strong stakeholder relationships, providing insights and ensuring client satisfaction. Collaborate with key partners, conduct quality control, and deliver comprehensive results. Thrive in a fast-paced environment with exceptional attention to detail.
As a Quality Lead Senior Associate in Commercial Investment Bank, you will ensure adherence to Client Service and Implementations criteria by managing quality processes, including tests and operational policies. You will monitor the control environment, complete evaluation deliverables, and lead special projects. Overseeing team activities, monitoring performance, and ensuring compliance with regulations and company policies are key responsibilities. Maintaining strong stakeholder relationships and providing insights are crucial for client satisfaction. Success requires collaboration, quality control, and assurance activities, with strong communication skills and attention to detail essential.
Job Responsibilities

• Conduct quality reviews to ensure evaluation consistency and accuracy, managing workloads for compliance.
• Lead audit and control testing, addressing queries with evidence and proof.
• Oversee the Dispute Process, making decisions and sharing insights with leadership.
• Identify and escalates issues to minimize financial and reputational risks.
• Recommend and implements process improvements, developing procedures and training materials.
• Lead process improvement initiatives, identifying gaps and risks.
• Manage Calibration sessions for consistent evaluations.
• Provide detailed quality reports to management and stakeholders.
• Liaise with business partners to address procedural gaps and risks.
• Manage and develops Quality Analysts, conducting performance reviews and training.
• Handle special projects and disseminates updates in team meetings.

Required qualification, capabilities and skills

• 3 years of experience in conducting quality reviews and managing quality evaluation workloads in the financial services and/or banking industry.
• Experience in leading audit and control testing representation.
• Experience managing and overseeing the performance of a team.
• Proven ability to coach and develop team members.
• Strong ability to provide detailed reporting and coordinate meetings to review validation anomalies.
• Experience liaising with various business units to address procedural gaps.
• Excellent verbal and written communication skills for stakeholder engagement and team management.
• Ability to recognize issues and risks, and to initiate appropriate actions.
• Ability to build internal relationships with operations, controls and audit partners.
• Able to create and communicate reports to senior leaders and external partners.

Preferred qualifications, capabilities and skills

• Strong project management skills, experience working with process improvement projects from identification of opportunities to execution of action plans.
• Motivated self-starter with high attention to detail.
• Ability to think with a control focused mindset with emphasis on risk mitigation.
• Communicate clearly, timely and with urgency and understanding of deadlines.
• Commercial and Investment Banking experience preferably with understanding of merchant services and client services operations and functions.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.