[Introduction of ZEISS Group & ZEISS Korea]
The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology,industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.
ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:
Semiconductor Manufacturing Technology
Industrial Quality Solutions
Research Microscopy Solutions
Medical Technology
Vision Care (Consumer Markets)
[Employment Conditions]
Division: MED (의료기기사업부)
Job Title: Quality and Remote Support Engineer
Contract: Regular
Location : Seoul (Business Trip Required)
Key Responsibilities:
1. 고객 기술지원 (Phone Support & Remote Service)
- 고객사 문의에 대한 1차 전화 기술 지원
- 원격 접속을 통한 장비 상태 점검, 로그 수집, 소프트웨어 설치 지원
- 병원 내 의료장비 네트워크 연결 지원
- 고객 FORUM 운영 및 기술 문의 관리
- 서비스 요청 건에 대한 소모품/부품 발송 처리
- 문제 해결을 위해 내부 L2 팀과 협업하여 이슈 에스컬레이션
2. 제품 품질 이슈 보고 및 관리
- 서비스 품질 문제 수집 및 보고
- 매뉴얼과 회사 절차에 따른 장비의 성능 검사 수행
3. 장비 및 파트(Spare Parts) 품질 관리
- 주간 고객사 장비 관련 품질 이슈 취합 및 분석
- 장비 및 부품 관련 품질 문제 본사 보고(리포팅)
- 장비/파트 품질 관련 정기 더블린 미팅 참석 및 진행 상황 공유
4. Field Engineer 지원
- 필요 시, 엔지니어와 동행하여 병원 현장 방문 및 기술 지원 수행
- 필요 시, 장비 납품 및 데모 진행 시 현장 지원
- 장비 설치 및 데모 서류 관리
- Service bulletins 새로운 업데이트 정리 및 공유
Qualifications:
Above University Degree and/or equivalent certifications and experience
Business level of English communication skills for English interviews
Must be able to foster company success through a professional appearance, being courteous to customers
Preferred:
Prefer graduates from departments of Network, Engineering, Machinery, etc.
Job Level: Prospective Students ~ Maximum 3 years of related experience of inspection, quality control and Remote Service etc.
*More Information: www.자이스채용.com
Your ZEISS Recruiting Team:
KyuYul Jung （정규열）, ShinBi Park （박신비）Top Skills
What We Do
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).
With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.
Data privacy: www.zeiss.com/data-protection
Imprint: http://zeiss.com/publisher
This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
