Quality and Processes Specialist

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

The Quality and Processes Specialist supports the design, implementation, and improvement of the company’s Quality and Information Security Management Systems (ISO 9001 and ISO/IEC 27001). This role involves process mapping using BPMN 2.0, supporting internal audits, and collaborating with cross-functional teams to optimize workflows and ensure compliance. 

 
Responsibilities: 

• Maintain and improve documentation for ISO 9001 (Quality) and ISO/IEC 27001 (Information Security), including policies, procedures, and work instructions. 
• Model, document, and analyze business processes using BPMN 2.0 notation with tools such as Miro, Bizagi, or similar. 
• Support internal audit planning, execution, and follow-up; track findings, corrective, and preventive actions (CAPA). 
• Identify non-conformities, support root cause analysis, and coordinate the implementation of corrective/preventive actions. 
• Contribute to risk identification, documentation, and mitigation efforts across quality, information security, and business continuity domains. 
• Assist in maintaining the Business Continuity Management System (ISO 22301) and support related testing, reviews, and updates. 
• ​​​​​​​Perform other duties as may be required consistent with the purpose of this role.  

• Bachelor’s degree in IT, Business, Engineering, or related field. 
• 2+ years of experience in quality, process, or compliance roles, preferably in IT outsourcing or tech environments. 
• Solid knowledge of ISO 9001 and ISO/IEC 27001. 
• Familiarity with ISO 22301 and 31000, BPMN 2.0.
• Experience with ITSM tools (e.g., Jira, Ivanti), Miro, Bizagi, or similar tools. 
• Upper-Intermediate or higher level of English (B2+).

Soft skills: 

• Strong analytical, process-oriented mindset. 
• Proactive and committed to continuous learning and improvement. 
• Ability to create and interpret process diagrams 
• Effective cross-functional communication 

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.