We’re looking for a Quality & Operation Manager to join us at Telia.
I’m Anne-Grete Johnsen Ruud, Head of Consumer Fixed Network, and I’m searching for someone ready to grow with us. We’re a supportive, forward-thinking team focused on developing, expanding and operating Telia Norway's system platforms and access network.
What you’ll do:
Ensure robust day-to-day operations, fault management, preventive maintenance, and performance monitoring across the fixed network.
Contract management and follow-up of external partners in operation and quality.
Drive continuous improvement in uptime, stability, and quality of service.
Create and align routines and processes, improve way-of-working, with the customer experience in focus.
Work closely with Telia Company’s NOC and Telia Norway Network to ensure the network supports business and customer requirements.
What will help you thrive in this role:
Deep expertise in fixed access technologies (e.g., PON, AE, HFC), transport/IP networks, and relevant protocols
Good knowledge of Salesforce and other monitoring systems is an advantage
Background in quality management, process improvement and implementation.
Analytic skills, accurate and result oriented.
Excellent problem-solving and decision-making capabilities.
Fluent in Norwegian and English
Join us to shape smarter living for people, businesses, and the planet
At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.
Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
What we offer
When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results.
Ready to make better happen?
We look forward to receiving your application by 2026-01-18. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!
If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner, Karuna Munikrishna. Background and reference checks will be part of the process. Also, due to holiday season we will take a bit longer time than expected to process the application.
Want to know more about this role? Please reach out to Anne-Grete Johnsen Ruud, Head of Consumer Fixed Network at [email protected].
Equal opportunities
At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.
Join us and let’s make better happen - together!
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What We Do
Our 15 000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. With a strong connectivity base, we’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365 - on their terms.
Our goal is to make Telia better for customers, employees, owners and societies in the Nordics and the Baltics.
