Quality and customer Manager

We are looking for a Quality Department Manager (Customer Representative) who will act as the internal representative of customer requirements related to quality standards.

This role is responsible for:

• Identifying and managing special characteristics
• Defining quality objectives and ensuring related training
• Leading corrective and preventive actions
• Supporting product design and development
• Managing customer portals

The role also ensures the coordination and supervision of quality system implementation across the organization, in line with the Quality Manual and customer requirements, to maintain competitiveness.

• Act as process owner for flows 0, 1, and 5, with accountability for associated results

• Serve as the Customer and Management Representative

• Act as the internal and external voice of the customer regarding quality requirements

• Ensure:

  • Compliance with special characteristics
  • Definition and achievement of quality objectives
  • Team training and development
  • Execution of corrective and preventive actions
  • Product development alignment

• Stop production or implement containment actions when necessary to protect the customer

• Stop shipment of non-conforming products

• Assess feasibility of new manufacturing projects for customer components
• Support introduction of new processes, equipment, and quality control systems
• Coordinate cross-functional execution to ensure projects are delivered on time

• Supervise statistical process control (SPC) through sampling methods
• Ensure compliance with defined procedures and quality systems (even for approved equipment)
• Define inspection criteria and communicate them to audit teams
• Analyze customer complaints and ensure appropriate actions are taken

• Ensure proper implementation of the quality management system defined by the central quality function

• Verify that:

  • Working conditions
  • Documentation
  • Tool validation
    comply with established quality standards

• Supervise system application and require corrective actions when needed

• Ensure the Environmental Management System is:

  • Established
  • Implemented
  • Maintained in line with international standards

• Report system performance to top management and recommend improvements

• Act as Product Risk Manager (PRM)

• Communicate IT system needs to the IT department
• Ensure delivered systems meet departmental requirements and timelines

• Ensure adherence to:
  • Quality standards
  • Safety regulations
  • Environmental standards

• Master’s degree (Bac+5) or equivalent in a technical or scientific field,
  or proven experience in quality within the automotive or plastics industry

• Strong interpersonal skills
• Ability to access and process information effectively
• Active listening skills
• Communication skills
• Cross-functional coordination
• Conflict management
• Strong negotiation and influencing skills
• Proficiency in standard IT tools

• Minimum 5 years of experience in the automotive or plastics industry

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