Job Family:
GIC Process (India)
Travel Required:
Clearance Required:
What You Will Do:
• Perform quality audits of fraud investigations, including BAU cases, alert reviews, and escalations
• Evaluate accuracy of decisions (true positive / false positive / insufficient evidence)
• Review blockchain tracing quality using tools like Chainalysis, TRM Labs, and Elliptic
• Provide structured feedback to investigators on gaps and improvement areas
• Assess frontline fraud monitoring performance, including alert handling and queue management
• Audit BAU investigations for completeness, accuracy, and adherence to SOPs
• Ensure investigators follow correct workflows for wallet checks, transaction reviews, and risk scoring
• Identify recurring errors and operational inefficiencies
• Review triage decisions to ensure correct prioritization of fraud alerts
• Validate escalation quality for high-risk and complex cases
• Assess effectiveness of rapid response actions (account freezes, blocking, wallet flagging)
• Ensure critical incidents are handled within SLA and policy guidelines
• Partner with fraud operations, risk, and compliance teams to improve case quality
• Support investigators with guidance on complex or ambiguous cases
• Act as a subject matter expert (SME) for QA-related queries
• Contribute to training sessions and knowledge sharing
• Ensure investigations meet AML/KYC and regulatory standards
• Review SAR documentation quality and completeness
• Support internal/external audits by providing QA insights and reports
• Maintain documentation aligned with compliance requirements
• Track QA metrics (accuracy, error rates, SLA adherence)
• Identify fraud trends, investigator gaps, and process issues
• Recommend improvements to detection rules, SOPs, and workflows
• Create dashboards and reports for leadership review
What You Will Need:
• 7+ years in fraud investigations, AML, or crypto risk operations
• Prior experience in Quality Assurance / Quality Control (QA/QC) within fraud or financial crime
• Strong exposure to frontline monitoring, BAU investigations, triage, and escalation workflows
• Experience with blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
• Understanding of crypto ecosystems (Bitcoin, Ethereum, DeFi, wallets)
• Familiarity with QA frameworks, audit methodologies, and case review tools
• Data analysis skills (Excel, SQL preferred)
• Strong attention to detail and critical thinking
• Ability to identify patterns, root causes, and process gaps
• Strong feedback and coaching skills
• Excellent documentation and reporting abilities
What Would Be Nice To Have:
• Experience in FinTech / Crypto exchanges / Payment gateways
• Must have a bachelor's degree in any stream from a recognized university
• Certified Fraud Examiner (CFE)
• CAMS (Certified Anti-Money Laundering Specialist)
• Lean Six Sigma (Quality/Process Improvement)
• Blockchain certifications (e.g., Chainalysis)
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Skills Required
- 7+ years in fraud investigations, AML, or crypto risk operations
- Prior experience in Quality Assurance / Quality Control within fraud or financial crime
- Strong exposure to frontline monitoring and escalation workflows
- Experience with blockchain analytics tools
- Understanding of crypto ecosystems
- Familiarity with QA frameworks and case review tools
- Data analysis skills
- Strong attention to detail and critical thinking
- Excellent documentation and reporting abilities
- Must have a bachelor's degree in any stream from a recognized university
Guidehouse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Guidehouse and has not been reviewed or approved by Guidehouse.
-
Healthcare Strength — Feedback suggests the benefits package includes broad medical, dental, vision, prescription, life, and disability coverage, which is often seen as a strong foundational offering. Access to HSA/FSA options further supports day-to-day healthcare and dependent-care needs.
-
Parental & Family Support — Feedback suggests parental leave and adoption assistance are available, alongside an emergency back-up childcare program. These offerings indicate meaningful support for employees managing family responsibilities.
-
Wellbeing & Lifestyle Benefits — Feedback suggests flexible work options and counseling/EAP-style support are part of the broader rewards mix. Additional lifestyle-oriented perks like community events and referral programs are also described as available in some contexts.
Guidehouse Insights
What We Do
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
.png)
