Job Title: Quality Analyst
Location: Cairo, Egypt (US hours)
Company: Quantanite
About Us
Quantanite is a leading global provider of BPO services, delivering exceptional customer experiences through innovation, operational excellence, and a people-first culture. We work with international clients across multiple regions, offering opportunities for career growth, global exposure, and a collaborative work environment.
Role Overview
We are looking for a skilled Quality Analyst to join our BPO operations. In this role, you will monitor and evaluate agent performance, develop learning content, and ensure operational excellence in line with client expectations. You will collaborate across teams and support training initiatives, ensuring high-quality service delivery.
Key Responsibilities
- Monitor and evaluate agent interactions to ensure compliance with quality standards.
- Design and develop learning content and training materials.
- Provide analytical insights and reports to support business decision-making.
- Engage with stakeholders across all organizational levels to drive quality improvement.
- Support training delivery and coaching initiatives where required.
- Collaborate with multicultural teams and international clients to maintain performance standards.
Qualifications
Essential:
- Minimum 3 years’ experience as a Quality professional, ideally in a BPO or contact centre environment.
- Strong experience in learning content design and development.
- Proficiency in learner management systems and e-learning platforms.
- Excellent organisational, analytical, and report-writing skills.
- Strong communication skills with confidence across all organizational levels.
- Flexibility to work US hours, including night shifts.
Preferred:
- Experience delivering product-led or performance-driven training at scale.
- Exposure to fast-growing, high-performance operational environments.
- Experience working with international clients and multicultural teams.
What We Offer
Reward & Benefits:
- Medical and social insurance
- Transport allowance
- Shift allowance (US hours dependent)
Growth & Development:
- Exceptional learning and development opportunities
- Clear career progression pathways within a growing global organization
Culture & Environment:
- Collaborative, performance-driven culture valuing excellence and innovation
- Inclusive environment encouraging fresh thinking and high standards
Global Exposure:
- Opportunities to work with international clients and cross-border teams across the UK, US, Cairo, India, and South Africa
Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter.
Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them.
Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges.
To learn more visit us at www.quantanite.com.
